Support Forum
Greetings,
We have over 2,000 active blog users, and the new forum install is revealing a number of users unable to access the forum, and what is in common is Internet Explorer 11 and Windows 8.1.
User Group "Guests" are pre-defined to view all the forums and any topics created under those forums, but not the content posted. Only members have access to posted content. The IE11-W8.1 users are being restricted to the member guest limitation, even thought they are full members.
Here is the access description by one user: "At the top of this page is a link "Member Forum." I click that and it takes me to the forum page. It says I'm logged in as David, which is correct. The subjects and their links are all there, but when I click on one (or any of them), there is just a brief "flash" but nothing opens. I can see the content of the most recent posts by hovering my mouse over the link, but I cannot access the discussion itself."
This user as an example, I guided him through the typical trouble shooting scenarios. I prompted him to try access from Chrome or Firefox. Both browsers allowed access to the forum. I asked him to Start Internet Explorer 11 in No Add-ons mode by running the Run command from the Start menu, and then typing iexplore.exe -extoff into the box. Still no access to forum.
I then asked him to click on the “Tools” tab and choose “Delete Browsing History…” Making sure the first 5 boxes are checked. Once done, try the forum from Explorer again. Again, no access.
We all know how Microsoft removed Browser Modes from IE11. However, thankfully Microsoft listened to the complaints and re-implemented browser modes. We also know that IE 11 by default, does not detect the webpages that need compatibility mode. Therefore, I asked the user to click F12 for Developer Tools, click the Emulation icon bottom left, and shift from Edge to version 10. He tried this process and he was able to access the forum. Obviously, we can not support each user with walk-through's to essentially "hack" the browser to gain access to the forum. Nor is it ideal to disable Tooltips when those are valued.
Apparently there is a JavaScript event handler within Simple:Press, operating in legacy. Hopefully there is someone in among the developers who can pursue this further. I don't have Windows 8.1 installed to test, but do have all browsers and can access easily in every version under Windows 7.
Thanks.
we routinely test with IE 11 and Windows 8.1 with no issues... but we do have a handful of users that have still reported issues... so its some sort of js conflict with other js on the site... however, in every one of those handful of cases, disabling the tooltips resolved the issue...
in the spFunctions.php of your sp theme, just add this (its in our core ones already but set to true)
define('SP_TOOLTIPS', false);
IE debugging tools suck so hard to track down even if we could recreate what the handful of users have reported...
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Hello Mr. Papa,
Yes, we was aware of the temporary fix, but was hoping to encourage a solution that would not require the disabling of the tool tips, e.g. "Nor is it ideal to disable Tooltips when those are valued."
We understand the complications related to the debugging tracking with Internet Explorer.
Thanks.
As Steve points out - the main issues are that (a) this can be hard to replicate and (b) the diagnosis tools compared to all the other main browsers - are lousy. At least this is my belief as I am strictly a Mac OSX user and have no personal access to WIndows and IE.
We have tried more than one tooltip code routine and they all seem to suffer the same problem on IE. I was, however, under the impression (have been told by more than one user) that this was no longer a problem on the very latest Windows and IE versions/updates. If this is provably not the case then it would be useful for us to know this.
Likewise - if anyone can identify the problem so that we can perhaps address it then that too would be useful!
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the biggest problem is that we cannot recreate the issue on any version of IE 11 and Windows 7, 8 or 8.1)... multiple users have stated they had the problem on 8.0 and it went away when they updated to latest 8.1...
so it seems to indicate its dependent on something else running on the site, ie another wp plugin or theme... do you have access to the IE/Win combo? can you temp switch to default wp theme and see if it still occurs? if not, trying deactivating all other wp plugins and see if still occurring?
most of the handful of users with this dont bother to try to help identify it (I get why) and just disable tooltips and move on... no much we can do if we cannot duplicate a local issue...
in fact, we have multiple times considered moving away from the current tooltip implementation... have even coded it up before... but since we cannot duplicate the problem, have no way of knowing if the alternate tooltip solution will actually fix anything or worse, break for more users... these discussion continue today...
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