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TESTING BEFORE PURCHASING YOUR PLATINUM PACKAGE
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Dennis Pitocco
Tampa, Florida
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Apr 17, 2016 - 4:35 pm
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Great Forum capabilities here compared to anything else we've tried (BBPress, Buddpress, etc.) and much more intuitive & user friendly. Some pre-purchase questions:

Certain Functions don't work, and we're wondering if they will AFTER we install certain of your Available plug-ins or whether they should be working right out of the box:

  1. OPTIONS: Can't Reorder Smileys (Drag & Drop doesn't work)
  2. OPTIONS: Can't Reorder Profile Menu
  3. BROWSE TO UPLOAD: Wherever the BROWSE button appears within the settings (allowing for upload of a badge or special image), nothing happens when we click on any of the BROWSE badges.
  4. AVATAR POOL: Browse to upload doesn't work (nothing happens when clicking browse)

We're working with the version of Wordpress and the very latest Version of your SimplePress (just downloaded it today).

We'd like to move forward with purchase, but need your insights here.

Dennis

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Mr Papa
Simi Valley, CA
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Apr 17, 2016 - 4:54 pm
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Everything in the core plugin works - nothing is disabled.

Both the drag and drop you refer to use the standard wp provided jquery UI library. So if it's not working would indicate something else is clobbered it... Some themes/plugins use bootstrap js which is known to conflict with the wp jquery UI..

Check the browser console for any errors...

In the support Forum we can help debug further. 

Oh, I assume you are experiencing this on standard desktop (vice phone or tablet)...

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Dennis Pitocco
Tampa, Florida
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Apr 18, 2016 - 4:29 am
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Thank you for your quick and thoughtful response. We're going to proceed with purchase and will then promptly visit your Support Forum for more debugging, as we simply can't get these features to work. And just to clarify, all else in the core plug-in appears to work and nothing is disabled. We will reference this Post when we enter your Support Forum. Thanks again!

Dennis

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Ike
Sawtry, UK
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Apr 18, 2016 - 5:32 am
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No problem, we will be here!

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Dennis Pitocco
Tampa, Florida
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Apr 19, 2016 - 6:38 am
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We have now purchased your Platinum Package and would like to collaborate with your Support Team to resolve our Issues presented above. Next Steps?

Dennis

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Ike
Sawtry, UK
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Apr 19, 2016 - 6:45 am
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As this forum is for pre membership queries, the next step would be to start fresh and open up a topic in our support forum - Simple Press 5 Member Support.

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