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large image upload issues - worked before update

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large image upload issues - worked before update

August

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Feb 24, 2014 - 6:23 pm

We're able to upload small images but larger ones appear to fail. However the upload doesn't actually fail, the image gets uploaded and a thumbnail even gets generated. For some reason the size of the image does not get passed to js by the ajax response and thus it doesn't get inserted. If you submit the reply / topic anyway the image shows (but in its full size):

http://www.implantsmadeeasy.co.....pic-1/#p86

Site is already live with about 50 users so we can't just revert to our backup before the issue started.

(To view page it will require a free member login. )

Programmer's recap:
"Small image uploads work fine. On larger images:

- The image uploads successfully

- The thumbnail is generated successfully (on the server)

- But the size is not returned in the upload response so the image added to the content editor has height 0 and width 0 so it doesn't show

- The image does show up if you submit the post / topic anyway (though I think without the proper size)"

Attached a capture of the current updates I haven't done in fear we cause more issues.

Since this worked before, the developer I'm working with thinks that when I did updates to WP in January, something broke it.

2/24/14 Now running:
WordPress V 3.8.1
Simple-Press v 5.4.1
BuddyPress v 1.9.2

10 /17/13 Started with:
WordPress V 3.8.1

Simple-Press 5.0

BuddyPress 1.8.1

August

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Feb 24, 2014 - 6:26 pm

Sorry, correction, we started with WordPress v3.7 back in October.

Mr Papa

Simi Valley, CA

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Feb 24, 2014 - 9:16 pm

upgrade of what??? are you referring to simple press? remember, the image upload is not part of core simple press... so the functionality is all contained in the file uploader plugin for sp...

are you using the latest version of it?

is this in one particular browser or all? asking because for a while some time ago, IE had a problem with the 0 width and height... also, jetpack plugin was corrupting it once too...

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August

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Feb 25, 2014 - 3:57 pm

Hi, thank you for your response.

I hired a developer to do the simple-press and buddypress configuration for me back in October 2013 with a woo commerce / sensei setup. EVERYTHING WAS WORKING GREAT, then, I went in Jan and upgraded some of the plugins and Wordpress version

It was after that point that in any major browser (googlechrome, safari, firefox, explorer) we tried, mac or pc we experienced the issue as described. I attached a capture of the current update alerts and all current version numbers for simple-press, wordpress etc because I'm wondering if during the update process it caused the issue we're having.

Here's an example…

Uploading a small image, after I click "start upload" it appears inline so I can group with text just like this: apple-touch-icon-57Ã—57.png

When we try to upload a bigger image (example 733K) it doesn't drop into the body like above. It's not till I "submit my reply" that it shows at the bottom.

August

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Feb 25, 2014 - 4:00 pm

We do not have jetpack installed. But we do have 23 plugins currently.

Mr Papa

Simi Valley, CA

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Feb 25, 2014 - 10:43 pm

so can you tell me what version of the sp file uploader plugin you are using?

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August

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Feb 26, 2014 - 2:19 am

We currently have Simple-Press Version 5.4.1
I don't see a plugin specifically called "simple-press file uploader"

Sorry, I'm not the one that did this part of the setup so if I'm looking in the wrong place, just let me know and I can go back to the developer to ask.