Support Forum

large image upload issues – worked before update

AU August
August
Member
We’re able to upload small images but larger ones appear to fail. However the upload doesn’t actually fail, the image gets uploaded and a thumbnail even gets generated. For some reason the size of the image does not get passed to js by the ajax response and thus it doesn’t get inserted. If you submit the reply / topic anyway the image shows (but in its full size):
 
Site is already live with about 50 users so we can’t just revert to our backup before the issue started.
(To view page it will require a free member login. )
 
 
Programmer’s recap:
“Small image uploads work fine. On larger images:
– The image uploads successfully
– The thumbnail is generated successfully (on the server)
– But the size is not returned in the upload response so the image added to the content editor has height 0 and width 0 so it doesn’t show
– The image does show up if you submit the post / topic anyway (though I think without the proper size)”
 
Attached a capture of the current updates I haven’t done in fear we cause more issues.
Since this worked before, the developer I’m working with thinks that when I did updates to WP in January, something broke it.

 

2/24/14 Now running:
WordPress V 3.8.1
Simple-Press v 5.4.1
BuddyPress v 1.9.2

10 /17/13 Started with:
WordPress V 3.8.1
Simple-Press 5.0
BuddyPress 1.8.1
 

20 Answers

New Answer

AU August
August
Member

Sorry, correction, we started with WordPress v3.7 back in October.

MP Mr Papa
Mr Papa
Member

upgrade of what??? are you referring to simple press?  remember, the image upload is not part of core simple press… so the functionality is all contained in the file uploader plugin for sp…

are you using the latest version of it?

is this in one particular browser or all? asking because for a while some time ago, IE had a problem with the 0 width and height…  also, jetpack plugin was corrupting it once too…

AU August
August
Member

Hi, thank you for your response.

I hired a developer to do the simple-press and buddypress configuration for me back in October 2013 with a woo commerce / sensei setup. EVERYTHING WAS WORKING GREAT, then, I went in Jan and upgraded some of the plugins and WordPress version

It was after that point that in any major browser (googlechrome, safari, firefox, explorer) we tried, mac or pc we experienced the issue as described. I attached a capture of the current update alerts and all current version numbers for simple-press, wordpress etc because I’m wondering if during the update process it caused the issue we’re having. 

 

Here’s an example…

Uploading a small image, after I click “start upload” it appears inline so I can group with text just like this: apple-touch-icon-57×57.png

When we try to upload a bigger image (example 733K) it doesn’t drop into the body like above. It’s not till I “submit my reply” that it shows at the bottom. 

AU August
August
Member

We do not have jetpack installed. But we do have 23 plugins currently.

MP Mr Papa
Mr Papa
Member

so can you tell me what version of the sp file uploader plugin you are using?

 

AU August
August
Member

We currently have Simple-Press Version 5.4.1
I don’t see a plugin specifically called “simple-press file uploader”

Sorry, I’m not the one that did this part of the setup so if I’m looking in the wrong place, just let me know and I can go back to the developer to ask.

YS Yellow Swordfish
Yellow Swordfish
Member

Forum admin > Plugi9ns > Available Plugins. The entry is ‘File Uploader with Plupload‘ and the version number is in the description.

AU August
August
Member

Ah, thank you. 

File Uploader with Plupload – Version 3.1

JN Jessica Nicely
Jessica Nicely
Member

I am getting same issue Version 3.1
Pop up says “Unexpected Token <”   and it has that less than sign.

and under the Uploader it says:

“imageName.png: Error 999 – Unknown server error (check image size – may be exhausting memory)”

Open PHP tag?

Lots of room on the hosting account. Hmm?ScreenShot1040.png

screen shot attached

MP Mr Papa
Mr Papa
Member

Jessica, that is not the same issue…  yours is indicating the server never even returned a status or error… it just died…  anything in the server error log…

August, what is your php settings for max upload size?

JN Jessica Nicely
Jessica Nicely
Member

My apologies, I should have started my own thread…

 

Nothing shows in the server’s error log

MP Mr Papa
Mr Papa
Member

it happens… ;)

these are tough to track since the server doesnt respond with an error… it just stops responding…  do you have to link to site so we can check for js issues?

would also help if you could check with the browser console open and see if any js errors pop up along the upload way…

MP Mr Papa
Mr Papa
Member

August, I think I have figured out what is going on with the 0 width and height stuff…  I was able to replicate it for existing images and few other cases though size didnt seem to matter…

none the less, I hope to push out an update to the file uploader plugin this weekend and we can see if it helps your situation since your upload options are undoubtedly different than mine…

JN Jessica Nicely
Jessica Nicely
Member

Sure do:

 

http://www.engagedreno.com/forum/

 

Thanks