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I upgraded to the latest Simple Press last week and since then if a user tries to reply or post a new thread on the forum they get a 500 error and a message that the page isn't working and my site is unable to handle the request.
There are no errors in the error log in the toolbox.
If I go to integrations and storage locations there seems to be some things missing:
Avatar Pool Folder
Forum Badges Folder
Simple Press Language Files
Simple Press Plugin Language Files
Simple Press Theme Language Files
Forum CSS/JS Cache
Any idea how to fix this? Thanks, Steve
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So two things to discuss here.
The 500 issue wont show up in the php error log as it is a server status response You would hopefully find more information in the server logs which will be on the server and normally available to look at via your hosting/server control panel. Or your host might be able to shed more light on the root cause. They can be notoriously hard to track down...
As to the storage locations - most of these have bene in place since day 1 of version 5.0 so I guess my first question has to be - are you just seeing the storage locations admin panel tell you they can not see these? I.e. are they not there or are they not available to be used? The best way to check that is really to look at the server folders to find out.
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Yes, I was just seeing these as missing in the admin panel so I thought that might be the cause of the problems with the 500 error. I'll have to get ftp access to check if they are there actually and I'll take a look at the server logs. Could those files being moved or deleted during the upgrade cause this 500 error problem? Thanks
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It is doubtful that missing folders would be responsible for a 500 status as they would normally generate a 404 status. As I read recently...
Put simply, the 500 error is the Web servers way of saying “Something went wrong but I can’t tell you what, sorry.” This is what we call a “server-side” error. That means that there is something wrong with the server who is hosting the website.
As those folders have been in place for a long time - one reason they could not be seen AND could cause a 500 status is if the permissions to access them was incorrect. But you would surely know if permissions had been changed on your server recently.
And no - those folders were not touched during any recent upgrade of SP
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is there a way to do a fresh install of simple press without losing all previous thread and user data?
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users belong to wordpress... we do add bit more info... but no... if you uninstall simple press, you will lose your groups, forums, topics and posts...
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So I checked the sp-resources file through ftp and these folders are missing
Avatar Pool Folder
Forum Badges Folder
Simple Press Language Files
Simple Press Plugin Language Files
Simple Press Theme Language Files
Forum CSS/JS Cache
Are these supposed to be in that folder like the Integrations-storage page says? If so where do I find these folders? I downloaded a fresh install file of Simplepress but couldn't find any of these files in the install file...........
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Also, I had my website guy check the server error logs and although he sees the 500 error caused by trying to post on the simple press forum there is no information on the error as to why this is happening.........
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not sure what you mean by sp-resources file? do you mean directory?
not all of those are needed, only if using... but you could just manually create them to get the storage locations page showing all green.. none of those will prevent, posting however...
does your server run mod_security or other firewall type sw that may be interfering?
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