Support Forum

503 error

LB Lloyd Burrell
Lloyd Burrell
Member
Member since May 2013
110 posts
Feb 12, 2016 · 9:28 am · Edited

Hi

The person I have set up as a moderator sent me this message:

“503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you need assistance.

I’ve been getting this error every time I try to log in to the forum, after entering my username/password. I can browse without logging in.

I’ve had no problem on any other sites. I’ve emptied my cache on both browsers. I even tried a different computer – same problem. I don’t think I’ve ever seen this message before, anywhere.
Disabled virus checker and firewall – no difference.
I may have another router I could try, but that will have to be tomorrow. The router is restarted every night.
Essentially I’ve changed nothing this week – ie since it was working OK.”

To get round the problem temporarily they’ve registered with another username and email address. Do you have a solution?

3 Answers

New Answer
IK Ike
Ike
Member
Member since Mar 2014
2,086 posts
Feb 12, 2016 · 9:53 am

Hey Lloyd,

Being something I’ve never seen before here, and also being as it’s regarding logging in I suspect this is actually to do with a membership plugin rather than the forum. I’m familiar with 503 errors generally speaking, but the lines of text after the error seem pretty unique. After a quick Google it seems to be something to do with s2Member – Is this the plugin you use?

If so, see here.

Hope that helps!

LB Lloyd Burrell
Lloyd Burrell
Member
Member since May 2013
110 posts
Feb 12, 2016 · 10:58 am

I don’t have S2member but I have some other Membership software. So I need to test with this.

In the meantime the moderator wants me to swap the email address from the old profile with the email address in the new profile so that the correct email address is being used. Am I right in thinking that this can be done by simply changing the email addresses in the main WP user area (without touching the forum)? I’ve changed email adresses like this before but never in relation to the forum.

IK Ike
Ike
Member
Member since Mar 2014
2,086 posts
Feb 12, 2016 · 11:32 am

Apologies, the first few results I had were all s2Member so I assumed. It’s possible it’s actually a WordPress message which s2Member uses. Either way, it seems to be related to using too many IP addresses when logging in over a certain period of time, so it seems that any membership plugin could give the same 503 result but should have a way of resetting / un-banning or something similar.

It’s my understanding that changing the email address should be fine that way, at least I can find anything to say otherwise.