Support Forum

A Suspect Request has been Rejected

TS Terri Stratton
Terri Stratton
Member

After importing our previous forums to SP, I’m seeing some posters who were added later showing as Guests.  We’d like to fix this so that their correct name is showing.  When I try to reassign a post to them, I get the following:

A Suspect Request has been Rejected

How do I override this so I can attribute posts to the correct user?

17 Answers

New Answer

MP Mr Papa
Mr Papa
Member

Can you tell me what you entered into the user field?  it should be the user id of the user you want to assign to…

I will also check for any anomalies…

MP Mr Papa
Mr Papa
Member

okay, I have no issue reassigning posts…  please make sure its the user id (a number) you entered… and this is 5.1.3?

TS Terri Stratton
Terri Stratton
Member

This also brings up another issue.  As I’m working in the same forum, one specific topic gives an error that access is denied – I don’t have permission to view this page.  I’m an admin and this is the only topic I’ve seen that gives me this error. All other topics in the forum are accessible.

MP Mr Papa
Mr Papa
Member

another issue?  is the first resolved??

not sure I understand…  viewing permissions are by forum – not by topic…  unless you have one of two permissions set: can view admin posts or can view own admin posts…  is this a post from you as admin?  and even then, that affects posts in a topic, not the topic page…

does the url look ‘normal’?

no caching plugins, right?

TS Terri Stratton
Terri Stratton
Member

Guess you didn’t get the response via email reply –

I tried both their user ID (name) and the log.in.  Just tried using the number and it worked.  Another learning experience.  :)

Thanks for your response! 

 

The topic has me confused as well.  I can see all other topics in that forum, just not that single topic.  It’s not my post, but one from one of our mods.  I’ve emailed her to see if she did anything specific other than just post.

I’ve spoken with my dev and he’s going to reload all the topics and posts from the old forum to see if that clears up some of the issues.  Some of the end quote tags were stripped out when he ported across.

This is what he sent me yesterday – installed the w3 total cache plugin. Since your hosting is already pretty smooth, I only enabled page caching and browser caching.

MP Mr Papa
Mr Papa
Member

email response???  how did you do that since we have not enabled the subscription reply via email…  did you just reply to the notification email???

you cannot cache the wp page the forum is on… the wp caching plugins are not smart enough for SP…  all of our content appears on a single wp page…  so caching that single page, which is what the wp caching plugins will do, will not work…  you need to go into w3tc for ALL caching types you are using and tell it to ignore the forum page… you can continue to use it on other wp pages, but it must ignore the forum page…

as a test, you could clear the cache and then try visiting the rogue topic again…

TS Terri Stratton
Terri Stratton
Member

It was working a few weeks ago and didn’t realize it had been changed. 

 

I sent him your response re: the w3 cache.  He’s still having an issue with the quote tag being stripped.  Any ideas on that?

 

From him:

I exported the ipb database, imported it to my hosting, dropped all the sp tables on my host, and reran the import, and it still didn’t clean up the issue with the quote blocks

MP Mr Papa
Mr Papa
Member

sorry, quote stripping? when posting?  or are saying from using the sp importer?

did he have the utf-8 setting on or off?

MP Mr Papa
Mr Papa
Member

did you try it with it off?  the utf-8 setting is for mostly foreign languages with cyrillic or other character types…  may not matter, but worth a shot…

If that does not help, afraid I will need to pass you on to Andy in the AM as he wrote the importer and knows it much better than I…

TS Terri Stratton
Terri Stratton
Member

Thanks!  Here’s his latest.  Hope it gives some hints.

He ran it with it both on and off –

same issue with the blockquotes. I have seen 29 instances where the blockquotes did convert properly and about 329 where they didn’t. 

He sent a copy of the IPB backup if you need it.

MP Mr Papa
Mr Papa
Member

if you want to send the db to support at simple-press dot com, it will be there in the morning for Andy and he can take a look…

TS Terri Stratton
Terri Stratton
Member

Just a quick update.  This had to do with regex, and after some tweaking, it’s about as good as it will get.  Thanks, Andy!

Didn’t want to leave anyone hanging who might have a similar issue.  Here’s what he said:”

good news is that I came up with a regex that does a match, but the parser doesn’t seem to be using it and somehow, the end tag is getting stripped out. 
Here’s the regex I’m using: 

In:  ‘/[quotesname=”?(.*?)”(.*?)](.*?)/ms’,

Out:  ‘<blockquote><strong>1 said:</strong><br />3</blockquote>’,

It works perfectly when I’m just testing it with the php preg_replace function which is used in the script, but when I run through the importer, I get the exact same results…

I decided to come up with a sql solution and simply updated the source database to convert the ibp bbcode quote blocks with  <quoteblock>’s

From there, I’ll be exporting the tables and importing them into the live forum. 

Of course, I’ll backup the existing tables to be safe. “

 

Still a few issues, though. 

1. Fixed!  Some forums show 0 topics, although when opened, shows several posts.  Added an empty topic, then deleted it to reset the number of posts.

2. Sub-forums are showing before the parent when the parent forum is opened.  The settings are correct and show them to be after the parent.  The list of forums show them correctly – it’s only when the parent is opened.  Is this by design?

3. Not all avatars are importing.  Had to add them manually.

4. Some users have no option to add an avatar.  As I’ve been adding them, I’m getting this – ‘You may update your avatar from the choices below’ but there are no options listed.  This is only on some.  At first I thought it a permission error, but others in the same user group are able to be added.  We have a group called All Forums which have perms set to almost everything that admins can do.  Do these also need to be in the member group as well?  From testing, it seems to be the case.

YS Yellow Swordfish
Yellow Swordfish
Member

Terri Stratton said
Still a few issues, though. 

1. Fixed!  Some forums show 0 topics, although when opened, shows several posts.  Added an empty topic, then deleted it to reset the number of posts.

Whatever the reason – and it is very rare – if the post counts or last post details of a forum or topic do ever become scrambled then go to the forum admin > toolbox > housekeeping and rebuild the indexing for that forum.

2. Sub-forums are showing before the parent when the parent forum is opened.  The settings are correct and show them to be after the parent.  The list of forums show them correctly – it’s only when the parent is opened.  Is this by design?

Where items display is controlled by the theme templates you are using so you can always move things around to your own preference. But I am not totally sure what you mean here… Can you provide a screenshot?

3. Not all avatars are importing.  Had to add them manually.

If you mean imported from the IPB system then we don’t even try to import avatars. The scope if what is and is not imported is shown on the importer screen when started up.

4. Some users have no option to add an avatar.  As I’ve been adding them, I’m getting this – ‘You may update your avatar from the choices below’ but there are no options listed.  This is only on some.  At first I thought it a permission error, but others in the same user group are able to be added.  We have a group called All Forums which have perms set to almost everything that admins can do.  Do these also need to be in the member group as well?  From testing, it seems to be the case.

Avatars are controlled by the avatar settings in the forum admin > Profile section. This is where you set the preferences and type you want to use. If you want to allow your users to upload avatars so they are stored on your own server then they will also need the permission to upload avatars turned on in whatever permission sets require it. SP Admins have all permissions turned on by default. So – what are your avatar settings?