Support Forum

Heya,

This morning I opted for your platinum membership option – and just now I read this line:

"All free Plugin/Theme Discounts will be valid for 1 month from membership purchase"

Does this mean I lose access to the plugin downloads in 1 month from now?

That's not what I signed up for.. (even if in technical terms I might have..) I don't expect that when I buy a full 12 month "platinum membership".

Seems like a very weird restriction..

Please let me know!

--

Some additional feedback:

I can see you have a great plugin, but your pricing structure is extremely confusing – there are so many options that it's really hard to "pick the right one" especially when you're unsure about the exact functionality you wan't your forum to have  – and that's sort-of why I opted for the platinum membership in the first place.

Besides wouldn't you agree it's kind of odd to buy a set of plugins (like the "all plugins bundle" or any other bundle for that matter) and not receive support?

Or am I missing something?

Why not just offer 2 options like:

1. Complete bundle + updates and support for 1 year
2. Single extensions + updates and support for 1 year (and maybe automatic discounts when multiple are added to the cart)

And offer a discount for renewal orders, just like you offer with the memberships now.

Would make choosing a lot less complex and a lot more "end user centric"!

Anyway. Please don't take this as me telling you how to run your business – but in working with a lot of businesses I found reducing complexity is pretty much always a guaranteed winner. Just a suggestion! 🙂

Cheers,

Nick