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Dear support,
After we updated to the latest version, the user profile changes are not saved anymore.
Steps:
- Go to the User profile
- Edit something, for example the signature
- Click to save
- Reload the page
You'll see that the signature was not updated.
Checking the Chrome Inspector -> Network I can see that there's an ajax call to index.php, but the reply from server is the whole homepage!
Already tried to disable the other plugins without success.
Thanks
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when you updated to latest version, did you also update all our plugins with updates?
how did you update? wp updater or ftp? perhaps try going to forum - toolbox - housekeeping and clear the combined js and css cache...
do you have link to site?
Visit Cruise Talk Central and Mr Papa's World
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Hi Papa,
We updated the core via WP, and the plugins/theme via FTP.
I tried clearing the combines JS/CSS but it didn't help.
Please check the attached screenshot.
I can provide you access if you tell me how to send the credentials.
Thanks
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Can you check with the browser console (quick and simple guide here: https://simple-press.com/docum.....r-console/)
Open the console and ensure the errors tab is selected - click on the forum profile button - note any errors shown in red). Click on profiles update button to see if any further errors are reported.
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YELLOW
SWORDFISH
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No error in console.
I realized that the screenshot hasn't been attached to my previous reply, here it is:
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So perhaps access would be a god idea.
Please create an account we can use and then send credentials in a PM. Please:
- Send Pm to both my self and to @mr-papa
- Include the credentials for login
- Include a link to your forum page
- Include a link to this thread
- Include a brief reminder of the problem
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YELLOW
SWORDFISH
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OK - first thing we need to do, I think, is rule a few things out. This is not, of course, a general problem so we need to see what s unique about your environment that is causing this.
So first up is to check if your host has enabled mod_security on the server and if so, might there be a conflict causing the post action to be ignored. Usually, if they have, they are willing to disable it (then needs a server reboot) so you can test to see if this resolves it. If it does they can whitelist the call and then re-enable it. Mod_security is the number one bane of many a web developers life!
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YELLOW
SWORDFISH
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Hi Yellow,
Today BlueHost disabled mod_security but the situation hasn't improved.
We already tried to disable the other plugins to exclude an incompatibility, with no success.
How can we troubleshoot this further?
Thanks
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Well - a shame it was not that simple.
Somewhere along the line the AJAX looks like it is being ambushed. If this is the case then it should leave a trail in the server logs. Could you ask your hosting support to take a look - unless you can decipher them yourself of course?
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YELLOW
SWORDFISH
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