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After update, user profile changes are not saved
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DAVIDE PETUCCO
Member
sp_UserOfflineSmall Offline
Jan 27, 2017 - 10:41 am

Dear support,

After we updated to the latest version, the user profile changes are not saved anymore.

Steps:

  1. Go to the User profile
  2. Edit something, for example the signature
  3. Click to save
  4. Reload the page

You'll see that the signature was not updated.

Checking the Chrome Inspector -> Network I can see that there's an ajax call to index.php, but the reply from server is the whole homepage!

Already tried to disable the other plugins without success.

 

Thanks

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Jan 28, 2017 - 12:35 am

when you updated to latest version, did you also update all our plugins with updates? 

how did you update?  wp updater or ftp?  perhaps try going to forum - toolbox - housekeeping and clear the combined js and css cache...

do you have link to site?

Avatar
DAVIDE PETUCCO
Member
sp_UserOfflineSmall Offline
Jan 30, 2017 - 4:44 am

Hi Papa,

We updated the core via WP, and the plugins/theme via FTP.

I tried clearing the combines JS/CSS but it didn't help.

Please check the attached screenshot.

I can provide you access if you tell me how to send the credentials.

 

Thanks

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 30, 2017 - 5:42 am

Can you check with the browser console (quick and simple guide here: https://simple-press.com/docum.....r-console/

Open the console and ensure the errors tab is selected - click on the forum profile button - note any errors shown in red). Click on profiles update button to see if any further errors are reported.

andy-signature.png
YELLOW
SWORDFISH
Avatar
DAVIDE PETUCCO
Member
sp_UserOfflineSmall Offline
Jan 30, 2017 - 9:18 am

No error in console.

I realized that the screenshot hasn't been attached to my previous reply, here it is: 

Screenshot-from-2017-01-30-10-38-53.pngImage Enlarger

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 30, 2017 - 10:06 am

So perhaps access would be a god idea.

Please create an account we can use and then send credentials in a PM. Please:

  • Send Pm to both my self and to @mr-papa 
  • Include the credentials for login
  • Include a link to your forum page
  • Include a link to this thread
  • Include a brief reminder of the problem
andy-signature.png
YELLOW
SWORDFISH
Avatar
DAVIDE PETUCCO
Member
sp_UserOfflineSmall Offline
Jan 30, 2017 - 12:02 pm

Done - thanks!

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 30, 2017 - 12:48 pm

OK - first thing we need to do, I think, is rule a few things out. This is not, of course, a general problem so we need to see what s unique about your environment that is causing this.

So first up is to check if your host has enabled mod_security on the server and if so, might there be a conflict causing the post action to be ignored. Usually, if they have, they are willing to disable it (then needs a server reboot) so you can test to see if this resolves it. If it does they can whitelist the call and then re-enable it. Mod_security is the number one bane of many a web developers life!

andy-signature.png
YELLOW
SWORDFISH
Avatar
DAVIDE PETUCCO
Member
sp_UserOfflineSmall Offline
Jan 31, 2017 - 11:34 am

Hi Yellow,

Today BlueHost disabled mod_security but the situation hasn't improved.
We already tried to disable the other plugins to exclude an incompatibility, with no success.

How can we troubleshoot this further?

 

Thanks

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 31, 2017 - 12:08 pm

Well - a shame it was not that simple.
Somewhere along the line the AJAX looks like it is being ambushed. If this is the case then it should leave a trail in the server logs. Could you ask your hosting support to take a look - unless you can decipher them yourself of course?

andy-signature.png
YELLOW
SWORDFISH
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