Support Forum

After upgrade, my moderator's posts all all requiring moderation

DR Dave Rodenbaugh
Dave Rodenbaugh
Member

Hi guys,

Just upgraded from 5.4.2 to 5.5.0.1 on my site and it went relatively smooth.

My support guy logged in and is trying to answer questions, but his posts are automatically going to “Awaiting Moderation” which is weird because he’s a moderator and I didn’t change any permissions before or after the upgrade.

How do I fix this situation?  My admin account doesn’t seem to have this issue.

19 Answers

New Answer

MP Mr Papa
Mr Papa
Member

Did you also upgrade any of your sp plugins with updates waiting?

Have you verified the permissions for this user?  verify his usergroup and then the permissions granted to this forum…

Also, just to make sure, are you running akismet plugin for simple press?  if so, is his post being marked as spam too?

you might try going to forum – toolbox – housekeeping and trying resetting the auths cache…

does is occur only for this one individual?

DR Dave Rodenbaugh
Dave Rodenbaugh
Member

Sorry for the delay here–He does have the right permissions (this happened after a 5.x upgrade, definitely pre 5.5, maybe 5.4?)

It only occurs for him (he’s my only moderator)  Akismet is running and marking some spam posts, but his are definitely NOT spam.  He’s in the Phillipines so maybe it’s an IP auto-flag?

MP Mr Papa
Mr Papa
Member

The latest version of admin bar adds new permission to bypass Akismet checks for users… Might be useful if Akismet (not much else can do there) is making ham…

DR Dave Rodenbaugh
Dave Rodenbaugh
Member

OK, we’ve upgraded to 5.5.1/WP 4.0, all my plugins and themes for SP are up to date.  I enabled the “Bypass Akismet Check” for my moderator role and he’s STILL seeing this behavior.

I updated the Moderator’s (role) permissions to add this additional new permission.  I just checked his local permissions from his profile and they don’t have this in there.  He’s set as a moderator, so I don’t understand why those didn’t propagate.

Why did that not work and how can I fix it?

DR Dave Rodenbaugh
Dave Rodenbaugh
Member

Further information:

My forums all show DIFFERENT permissions for this guy who is a moderator.  I have the permissions set for each forum to use the Moderator Permission Set for the moderator role.  I even went in and tried to edit/save the moderator permissions.  This had no effect–his permissions still show that he doesn’t have Akismet bypass on all forums (and is missing basic stuff on others too–seems to be an epidemic of permission issues here)

Screenshots of this mess:

What other screenshots do you need to help here?

IK Ike
Ike
Member

Have you tried resetting the auth cache?

Forum > Toolbox > Housekeeping > Reset Auths Cache

DR Dave Rodenbaugh
Dave Rodenbaugh
Member

I just tried it.  There is no effect on the user’s profile permission set for the FAQ forum (which it actually says in the Reset Auths Cache description–“This will not affect permissions”)

IK Ike
Ike
Member

Right, but the actual permission sets are in place, it just appears as though they are being overlooked….

I’m afraid I don’t have any ideas on this one, will have to wait for Mr Papa to take a look.

MP Mr Papa
Mr Papa
Member

Is the user in question actually a member of that usergroup?  its not clear from you images…

DR Dave Rodenbaugh
Dave Rodenbaugh
Member

Turns out, he wasn’t.  BUT, the story doesn’t end there.

I tried to add him to the group but am completely UNABLE to do so because their username doesn’t show up in the list…Here’s the view for the Moderators group when I click “Add New” and then try to filter on his username.

What now?

MP Mr Papa
Mr Papa
Member

are you using a wildcard in the filter?  should not be needed and may confuse things… have your tried without it?

DR Dave Rodenbaugh
Dave Rodenbaugh
Member

Same result if I use the full username.

MP Mr Papa
Mr Papa
Member

are you using display name or login name (I think what you mean by user name)… for this user, are they the same?

DR Dave Rodenbaugh
Dave Rodenbaugh
Member

I’m using the login name.  Not the display name.  And they aren’t the same.  Should I be using the Display Name?  (which seems like an odd choice to me)