Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
Broken image editing in Wordpress when SimplePress is activated
Avatar
Sebastian Schimpf
Member
sp_UserOfflineSmall Offline
Jul 1, 2017 - 11:33 am

It is IE 11 but I have the same issue in Chrome.

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Jul 1, 2017 - 11:34 am

may want to check back to my post as I edited it while you were posting...

okay, WP (and thusly SP) have dropped support for any IE before 11... so should be fine...

to the point of SP causing it... who knows... certainly possible..  but this is a one off report only affecting you...  no one else has reported similar and we cannot replicate... so if SP issue, its still down to a local issue with you and your server, so we will need to continue poking on information for what might be unique to you...

Avatar
Sebastian Schimpf
Member
sp_UserOfflineSmall Offline
Jul 1, 2017 - 11:37 am

They do caching and it is active. 

Should I ask them to deactivate caching for /wp-admin/ ... not sure if that is even an option. 

Avatar
Sebastian Schimpf
Member
sp_UserOfflineSmall Offline
Jul 1, 2017 - 11:38 am

Please keep poking because I actually do need a solution for this. 
My client wants to edit images within Wordpress and it will be very useful if he can. 

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jul 1, 2017 - 11:59 am

Do the wpEngine folks know anything about the use of MutationObserver? As I said above it is causing an error which has the possibility of causing the following 500 error code so I believe it still needs tracking don and removing from the equation.

andy-signature.png
YELLOW
SWORDFISH
Avatar
Sebastian Schimpf
Member
sp_UserOfflineSmall Offline
Jul 2, 2017 - 12:28 am

That error only shows up on my local server. 

Here is what showed up on our live server. I am talking to the WPE support about this. 

screenshot_536.jpgImage Enlarger

After telling them that the problem only occurs when I activate SP and they said it is obvious the SP is causing the problem even thought it is on their platform. I contacted them 3 times about this and this was the final moment where I realized they can't help because it is beyond their support. 

Caching should not be a problem because I am facing the same issue on my local server where I don't use caching. 

Do you have any suggestion what to do?
Is there a way to avoid SP loading JS files while editing images?

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jul 2, 2017 - 5:03 am

Please go to the media edit page with the problem and then view the source code. You should find that there are absolutely no SP JS files loaded. If you find one being loaded from the SP foider then let us know what it is please.

We take great care to only load necessary components wherever possible.

That last error in the list I believe is IE specific by the way.

andy-signature.png
YELLOW
SWORDFISH
Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 620
Members: 17365
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10128
Posts: 79626