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Cannot update

Cannot update

Stefano Prete

Melbourne, Australia

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Aug 19, 2015 - 8:07 am

I have just upgraded to 5.5.9.

Unfortunately, I cannot update the database. The page gets stuck, no refresh, nothing...

What can I do?

Yellow Swordfish

Glinton, England

SP Master

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Aug 19, 2015 - 10:12 am

So it has downloaded and installed the core plugin but the actual update fails?

This usually - when it happens from time to time - comes down to another plugin or WP theme trying to hijack the AJAX call. Big, security WP plugins have a habit of doing this. And it means the return codes we get from the process are wrong as they have been changed or added to. Also happens if you have turned on extra authentication processes to access the server.

So first question has to be have you changed or added anything since the last SP update a couple of months back?

YELLOW

SWORDFISH

Stefano Prete

Melbourne, Australia

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Aug 19, 2015 - 6:05 pm

Andy, in the last few month I updated some plugins and the template, just normal things.

I give you more info.

In the plugin list, the version I have is the 5.5.9. When trying to update the database, it says it's updating from the 5.5.8 (from 13000 to 13315). Strange, isn't it?

After I clicked to update the dB, I right-click and choose "Inspect element".

It shows an error "Uncaught ReferenceError: spjPerformUpgrade is not defined admin.php:460"

Yellow Swordfish

Glinton, England

SP Master

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Aug 19, 2015 - 6:12 pm

updating from the 5.5.8 (from 13000 to 13315).
That's exactly correct.
If you can open your script console you will probably see other errors. Something seems to be killing your javascript session so that it no longer runs. Need to track the source of the error.

YELLOW

SWORDFISH

Stefano Prete

Melbourne, Australia

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Aug 19, 2015 - 6:19 pm

I just don't know how to do that...