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Complete site crash after upload
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Holly Lisle
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Aug 10, 2013 - 4:00 pm

I'm working on the DEV version of the site.

I installed the previous version of the software on my level-one test site, and it worked flawlessly.

However, I'm now on my final DEV before live, and picked up 5.3 to install.

I have tried three times today to upload Simple-Press, using FTP and following the step-by-step directions, and at the point where I activate the plugin, I get a 500 error and the whole site dies until I delete the plugin. I can't find where this is happening to anyone else.

I've turned off all plugins, and tested, and the 500 error remains. I'm using a vanilla install of the most recent version of Wordpress.  Do you have any idea where I might be running into trouble?

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Mr Papa
Simi Valley, CA
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Aug 10, 2013 - 4:05 pm

500 error indicates a server config issue...  could be running out of php memory or other... usually, something is put in the error log...

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Cringe Channel
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Aug 10, 2013 - 7:05 pm

I had this issue yesterday and it had to do with the simple press avatars conflicting with wordpress/buddypress avatars. not sure if you are having the same issue. 

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Holly Lisle
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Aug 12, 2013 - 9:02 am

I don't have buddypress. But the issue could be wordpress avatars. How did you fix it?

And is there any way to track down the source of the problem?

As it is right now, I'm looking at having to find another forum, and it took me ages to find this one, this does everything I need it to do (except, at the moment, work) and I invested significantly in order to use it.

I don't want to go somewhere else. I simply want to get this to work.

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Yellow Swordfish
Glinton, England
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Aug 12, 2013 - 12:22 pm

The issue with Avatars is strictly to do with the BuddyPress plugin so has no relevance.

As Steve pointed out in the first reply above - you really do need to check the error log for a 500 server error. They almost always put the information in there regarding the cause and it really is the only place to go to find out what the situation is. It is quite obviously not a general problem or we would have no users! And as Steve also pointed out - 500 does mean a server error condition.

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Holly Lisle
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Aug 12, 2013 - 1:10 pm

This is what the cause has been every time:

Premature end of script headers: plugin-editor.php, referer: http://mysite/ wp-admin/ plugins.php? activate=​true & plugin_status=all&paged=1&s=

Code split so you could see what it says.

Unfortunately, I have no clue what to do with this.

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Yellow Swordfish
Glinton, England
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Aug 12, 2013 - 2:29 pm

You get this on activation? After an FTP upload? What FTP client is this? Could it be corrupting the code? If FileZilla could you try a desktop client ftp application because FileZilla seems to corrupt any set of files over 2mg in total.

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Mr Papa
Simi Valley, CA
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Aug 12, 2013 - 9:03 pm

just to be clear (since its tagging along on a different topic regarding activating a plugin for simple press), this is activating the simple press plugin in the wp admin?   what it looks like from the message...

why is it needing activating?  thought you were using it?  or is this what you are getting on upgrade?  or is it really a new install?

As Andy says, have you verified the integrity of the upload? might be worth reuploading...

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Holly Lisle
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Aug 13, 2013 - 10:11 am

This is a fresh install.

I upload the plugin with FTP, using Transmit (a Mac FTP client, and usually very reliable).

I  click the activate button from the install plugin page.  

The plugin appears on my plugin page.

I click the activate button on the plugin page.

The plugin generates the 500 error.  

My web host ran the logs for me last night to make sure that was actually the error message generated by activating the plugin. It was.

They're going to test the activation for me tonight after I'm done with my work, and see if they can figure out what's going on.

If they find out anything, I'll let you know tomorrow.

 

 

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Holly Lisle
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Aug 13, 2013 - 10:24 am

I need to note above that I wrote the first step twice above, but now can't edit it. There was nothing twice. The activate was just once per attempt, followed by deleting the entire plugin so I could get my site to work again.

Okay, just to be sure, I downloaded a fresh copy of the plugin from the site, unzipped that, FTP'd it into my plugins folder, and clicked the activate link on the plugin page, and got the 500 error again. 

So my TigerTech guys will do their thing tonight, and I'll let you know what they find out tomorrow.

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