Support Forum

Critical Member and Usergroup problems

LI lisalew
lisalew
Member

A few problems when I’m adding members to usergroups:

 

  1. I have a few WordPress Members that don’t show up as forum members.  Everything was set up at the same time, and in the same way, so I don’t know why a few members aren’t listed in the forum area (I can’t add them to usergroups, or pull them up in a member search no matter what I use as the search criteria – they just aren’t there).  Is there a way to add them somehow through the database or something?  I really need to be able to add some of these users to special usergroups.  This issue is critical, the next two should eventually be addressed, but aren’t a big deal.
  2. In Manage Usergroups -> Add Members, when I add a name in the “Filter List” box, it does fine with single words.  If I add a first and last name (with a space in the middle), the Eligible Members box completely disappears and I have to cancel out of the Add Members area and start over. 
  3. Members who are listed in a usergroup (“Manage Usergroups -> Show/Hide Members area) are listed with bullet points and vertically in the first letter section, and then horizontally without bullet points (not a big deal, but doesn’t look good)

6 Answers

New Answer

MP Mr Papa
Mr Papa
Member

was this new install or upgrade?  there was some previous bug before 5.0 that allowed users to get a bogus usergroup which kept them from being able to be added…  could you search your sfmemberships table and delete any memberships that have a usergroup id of 0… and see if that helps…

havent run across #2 except for one time a while back where the box disappeared… havent been able to recreate but possible it was the more than single word…  have opened a ticket for investigation…

LI lisalew
lisalew
Member

This was a new install.  The forum was installed before we allowed users to register.  I can’t see anything different about this person’s registration.  I’ll check the sfmemberships table and see if that helps.

LI lisalew
lisalew
Member

There are no usergroup ids of 0 in the database.  It appears this is only happening with one user (so far).  I guess I’ll just have her re-register.

MP Mr Papa
Mr Papa
Member

okay, yeah if new install, the usergroup id of 0 is fixed in 5.0 so wouldnt expect any…

did this user have any memberships in the sfmemberships table?  do they have an entry in the sfmembers table?

LI lisalew
lisalew
Member

She had a record in the sfmemberships table.  I did not check the sfmembers table before I completely deleted her user and had her re-register.  She is showing up now.  I will let you know if I have this problem with any other users in the future.

MP Mr Papa
Mr Papa
Member

okay thanks… odd cause if she had a record in sfmemberships, she should have been listed…