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Not getting any where with hosting support. What do I need to direct them to do or is there a workaround?
Your server has returned a status code ofwhile attempting to communicate with the Simple:Press server to establish up to date version information.
Additionally, WordPress reported the following: cURL error 6: name lookup timed out
WordPress will retry this operation automatically but if the condition persists we firstly recommend seeking assistance from your hosting support team and then contacting Simple:Press support if they are unable to help.
This started after we added a SSL to the site.
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but you are not using an https url for our site, are you?
Visit Cruise Talk Central and Mr Papa's World
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Not sure I''m using a plugin called real simple SSL that forces SSL and check's the database. Where would I look
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might have to ask your host where that message is coming from and what url timed out...
Visit Cruise Talk Central and Mr Papa's World
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I get the typical low level don't want to work response from them.
Added core control plugin this is the error I get
| URL | https://simple-press.com/downl.....-press.xml | ||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Method | GET | ||||||||||||||||||||||||||||||
| Result | error | ||||||||||||||||||||||||||||||
| Error Details |
|
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| Time Taken | 5.00107693672 seconds | ||||||||||||||||||||||||||||||
| HTTP Args |
|
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| HTTP Transports | WP_Http_Streams | ||||||||||||||||||||||||||||||
| Request Time | 2016-10-01 13:50:01 --400 |
Other than getting them to increase the timeout any other suggestions?
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of course they dont... 😉
but that gives me the info I wanted... and verifies that the call to our server api is not https...
so take the url and punch it into your browser... what do you get? should be a xml response...
its definitely working and we have thousands of requests to it daily... so why is it timing out for you?
The 5 second timeout is set by us... the WP default (we use their api) is 1 second... we increased it not for any particular reason but just trying to be safe... harder to imagine your server would be that slow in talking to ours, but we can try a test and increase it to see what happens...
if you go to file wp-content/plugins/simple-press/sp-startup/site/sp-site-support-functions.php and edit that file around line 665 you will find this line:
$options = array('timeout' => 5);
try increasing the 5 to 10 or something else as a data point..
Visit Cruise Talk Central and Mr Papa's World
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really? what did you change it to??
Visit Cruise Talk Central and Mr Papa's World
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odd that your server communicating with ours would take that long... in testing (and of course far from comprehensive or statistically valid), most connections happen in second or less...
I will open a ticket and see if any downside to increasing that time or allowing a method for users to increase... thanks for the update...
Visit Cruise Talk Central and Mr Papa's World
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