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Dissappearing forums

JS Juan Sarmiento
Juan Sarmiento
Member

Several days back I was invited to “upgrade” my Simple:Press plugin, which is easy to do in WP. By going to the Plugin menus, I simply click on Update the Simple:Press plugin.

Then I went to one of my multiple forums and I was suprised to find out that, although at first glance the forum look like before, upon mousing over a topic, the entire page dissappeared.

I went back to my web hosting provider and asked them to restore the website to what it was days before the “upgrade” of simple:Press, at least that way I could stick with what I have, without the upgrade.

Unfortunately, now I have another error. Instead of the forum page with all topics, what I see is a message:

“Sorry, the forum is temporarily unavailable while it is being upgraded to a new version”.

I interpret this as saying that I must upgrade the plug in, no matter what.

So I attempted the upgrade a second time, after doing my own backup. Which I did, and once again I went back to the dissapearing forum.

Once more I restore my backup and go the exact same message as before. “Sorry, the forum is temporarily unavailable while it is being upgraded to a new version”.

I contacted Simple:Press technical support and I was told that I needed to “upgrade the database” as well, but I have no knowledge of what that means or how to do it.

When I inquired for more details, I was referred to the Codex installation page, but that does not explain how to “upgrade the database”, although it does suggest to backup the database before upgrading the plugin (which I thought I did).

At this point, I have run out of options or solutions with my knowledge. Can anyone help?

 

Thanks

40 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

Upgrading your installation of SP is done from the forum menu where it asks you to upgrade. This makes any necessary changes to the database. In 5.,5.4 there were some very minor changes.

So are you saying that the whole page disappears when you hover over an element on the page?

is everything now up to date? is this a custom theme or one of our standards? And can we have a link to your forum page?

JS Juan Sarmiento
Juan Sarmiento
Member

Yellow Swordfish said
Upgrading your installation of SP is done from the forum menu where it asks you to upgrade. This makes any necessary changes to the database. In 5.,5.4 there were some very minor changes.
So are you saying that the whole page disappears when you hover over an element on the page?
is everything now up to date? is this a custom theme or one of our standards? And can we have a link to your forum page?

Hi Swordfish.

Currently I am in the restored backup, before I attempted the upgrade, so the page is not disappearing currently. 

The WP version is 4.1 running Subway Child theme.

The plugin menu shows Simple:Press Version 5.5.3 with the Upgrade/Deactivate/Edit options.

The dissappearing forum bug only occurs If I use the WP menu to upgrade Simple:Press. Currently I just get the “Sorry…” message. 

After the upgrade, I noticed that the heading of the page (including menus, logo and headings of the website) stayed, all forum content (topics, etc) dissapeared.

Thanks for the help.

 

The website is www.OptionsVet.com

MP Mr Papa
Mr Papa
Member

so you are either going to have to roll back your db to backup and load an equivalent simple press on your server…  or do the upgrade and then lets solve whatever other issue you are having…

after the upgrade and missing forum, any errors in the php error log?  did you also update any available simple press plugins and themes?  there are dependencies…

JS Juan Sarmiento
Juan Sarmiento
Member

Currently, I restored my website to backup (before any upgrade was attempted).

What is this “db” (database?), I do not know how to update or roll back (if that is what I need to do).

 

Perhaps it would be wise to make the website work again before any upgrades, since the pre-upgrade was working fine for me. What would there be an error now that was not present before the backup. ?

I don’t know how to get the php error log.

MP Mr Papa
Mr Papa
Member

if you rolled to a backup, then you must also upload a corresponding version of simple press…  the core code and db must match…

so you will have to know what version of simple press the db has in it (you restored it, not us)….  you can also look in the wp_sfoptions table for a option name of sfversion…  then get the same version from here:  https://simple-press.com/documentation/codex/installation/upgrading/previous-simplepress-versions/

then you will be back where you were…  you may not be able to update any sp themes or plugins as they may require the latest version…

personally, I think this is the wrong way to go…   should not be hard to figure out what is going on…  I would leave 5.5.4 on the server and run the upgrade… then solve the problem…

but its your site – your call…

JS Juan Sarmiento
Juan Sarmiento
Member

Ok. Suppose I upgrade to 5.5.4, do I need to also upgrade the “db”, who do I do that?

JS Juan Sarmiento
Juan Sarmiento
Member

It looks like I have version 5.5, ready to be upgraded to version 5.5. Here is what is displayed in my WP page:

 

Upgrade Simple:Press From Version 5.5 to 5.5.3
(Build 11487 to Build 12176)

MP Mr Papa
Mr Papa
Member

Andy explained how to do that back in post #2…

so after you do that, come on back and tell us what is going on…  and can you access admin?  just missing front end?  maybe go to forum – integration – page and permalink and try the display settings there…

MP Mr Papa
Mr Papa
Member

after you upgrade, make sure you go to wp – dashboard – updates and also update any simple press plugins and themes that have updates available…

JS Juan Sarmiento
Juan Sarmiento
Member

Mr Papa said

Andy explained how to do that back in post #2…

so after you do that, come on back and tell us what is going on…  and can you access admin?  just missing front end?  maybe go to forum – integration – page and permalink and try the display settings there…

I went to “Forum” from the dashboard and upgraded to version 5.5.4 of Simple:Press. I clicked the Administration button. Here is what is displayed in the page:

 

There is one or more Simple:Press theme updates available

Click here to view any updates.

 

Announcing Release of Premium Simple Press Theme Reboot
Now available to download – the following new theme is now released and available for use on your Simple:Press forum. Thd theme does require Version 5.5.4 of Simple Press.

Reboot: This theme is a cross-device, mobile responsive based theme featuring a traditional forum layout with numerous color layout options.

You can see this new Reboot theme in action on our Support Forum.

 

Then below that there is a Change Log. See below.

 

What should be my next step?

 

 

Simple:Press Version 5.5.3

Build 12176
17th December 2014

 

CORE

4564 [ Simple:Press ] Sort out broken jQuery UI Dialog

4573 [ Simple:Press ] add some stats to a few admin panels

4574 [ Simple:Press ] Changing the name causes all user assignments to be lost

4576 [ Simple:Press ] Create simple function to update build number

4577 [ Simple:Press ] User Selected overlay causing issue loading theme

4583 [ Simple:Press ] keep profile photos from pushing outside container

4584 [ Simple:Press ] $spImages array not populated when an AJAX display function used

4585 [ Simple:Press ] Extend first/last post link to text label in list view

4586 [ Simple:Press ] optimize front end script loading based on device type

4587 [ Simple:Press ] change tooltips to use jquery ui tooltips

4588 [ Simple:Press ] update couple checks for valid auth to prevent notices

4589 [ Simple:Press ] correct spVars not available to Ajax/Ahah routines

4590 [ Simple:Press ] when posts are stripped out from topic – make sure post count in class accounts for it

4596 [ Simple:Press ] General and Miscellaneous Clean-Ups – 5.5.3

4607 [ Simple:Press ] try to auto detect and correct for incorrectly loaded bootstrap js

4615 [ Simple:Press ] Add popup help to each active plugin in the plugin listing

4618 [ Simple:Press ] fix permalink generation issue with admin in https but front end in http

4619 [ Simple:Press ] some more tips on usergroups and permissions

4623 [ Simple:Press ] Add labelLink argument to sp_SubForumIndexLastPost

4626 [ Simple:Press ] use wp-image class on popup images to inhibit

4627 [ Simple:Press ] correct image array set up routine to make sure theme icon path exists before using

4628 [ Simple:Press ] update ranks info admin help to reference proper admin panel

4629 [ Simple:Press ] add filter to sp_build_url() function

4632 [ Simple:Press ] Profile Watches and Subscriptions now use unuquue checkbox names and IDs

4635 [ Simple:Press ] fill class error message with text vice echoing the text

4637 [ Simple:Press ] Order Pinned Topics (Tools) and Edit Timestamp (Options) input fields not showing correctly

4639 [ Simple:Press ] search not limiting to current forum when selected

 

PLUGINS

4616 [ Achievements ] correct plugin header data

4571 [ Announce ] add option to only display announcements to guests

4605 [ Ban Plugin ] Save of multiple IP addresses needs to be better escaped

4597 [ Blog Linking Plugin ] fix notice in blog linking

4633 [ Blog Linking Plugin ] blog linking should use post class when creating forum post from blog comment

4634 [ Blog Linking Plugin ] trigger E_WARNING instead of E_USER_WARNING so it looks proper in our error log

4523 [ Event Logger Plugin ] New plugin: logging plugin

4641 [ MyCred ] Correct template tag image filename

4638 [ Post Preview Plugin ] shortcode filtering ignored in post preview

4581 [ Post Thanks Plugin ] ensure user isnt trying to thank themselves

4602 [ Private Messaging Plugin ] No help when trying to set admin as adversary

4609 [ Private Messaging Plugin ] better inbox thread sorting

4630 [ Private Messaging Plugin ] correct arguments to pm auto delete ajax function

4610 [ Prune DB Plugin ] Missing Options link and odd Auth setup

4187 [ Subscriptions Plugin ] Re-code Subscriptions to use User Activities table

4621 [ Subscriptions Plugin ] on the manage topic subscriptions profile form correct missing closing div

4625 [ Subscriptions Plugin ] better markup for subs/watches popup button area

4595 [ Syntax Highlighting Plugin ] get syntax highlighter working again on blog posts if option enabled

4591 [ Warnings and Suspensions ] No help text in the Add Suspension section

4599 [ Warnings and Suspensions ] add clarifying notes to popup help on how expiration works

4582 [ Watches Plugin ] Remove redundant remnants of old sfmembers column

4600 [ Watches Plugin ] Rewrite Queries used for user stats

4601 [ Watches Plugin ] Remove old dead watch records

4624 [ Watches Plugin ] better markup for subs/watches popup button area

 

THEMES

4572 [ Unified Theme ] subscribe to topic and watch topic fail on mobile

4575 [ Unified Theme ] New second search button not displaying correctly on mobile

4606 [ Unified Theme ] fix profile permission header text color so it shows

4631 [ Unified Theme ] Fix typo in arguments for function sp_PostIndexUserRank()

MP Mr Papa
Mr Papa
Member

did you read my last two posts?  did you do what I asked there?  post #9 and 10…

MP Mr Papa
Mr Papa
Member

looking at your site, I see your forum displaying…  I can see any forums as guest though… but seems to be there and not disappearing…

JS Juan Sarmiento
Juan Sarmiento
Member

Mr Papa said
Andy explained how to do that back in post #2…

so after you do that, come on back and tell us what is going on…  and can you access admin?  just missing front end?  maybe go to forum – integration – page and permalink and try the display settings there…

I am at the Integration – Page and Permalink. Here is what I see:

 

Integration – Page and Permalink
WP Forum Page Details
Select the WP Page to be used to display your forum:

 
    home
 
    about-our-founder
 
    contact-me
 
    intermediate-level-sign
 
    support
 
    the-pccrc
 
    juans-blog
 
    the-pccrc-2
 
    subcription
 
    login-2
 
    register-2
 
    optionsvet-community
 
    free-content-description
 
    delta-neutral-trading
 
    free-videos
 
    activity
 
    members
 
    register-3
 
    activate
 
    membership-signup
 
    login-3
 
    logout
 
    register-4
 
    lostpassword
 
    resetpass
 
    community-sign
 
    wishlist-member
 
    membership-cancelled
 
    oops-wrong-membership-level
 
    member-links
 
    ew-forecast
 
    specials
 
    neutral-diagonal
 
    basic-level-sign
 
    advanced-sign
 
    join
 
    optionsvet
 
    community
 
    basic-level
 
    intermediate-level
 
    advanced-level
 
    members-2
 
    → members-2/files
 
    ew-ebook
 
    basic-plan
 
    intermediate-plan
 
    advanced-plan
 
    community-membership
 
    forum
 
    → join/yearly
 
    basic-plan-renewal
 
    intermediate-renewal
 
    advanced-renewal
 
    ew-webinars
 

 
Current WP Forum Page
Forum page ID Page title Page template
10981 Forum default
Update Forum Permalink

Current permalink:

http://optionsvet.com/forum/
Integration Options
 
 
 
 
Theme Display Options
 
 
MP Mr Papa
Mr Papa
Member

wait… did you update all simple press plugins and themes as requested… that is the first step…

and then what is wrong?  your forum is showing, so it didnt disappear…  not sure what the problem is…