Support Forum

emails are not working for me

RL Ronen Laviv
Ronen Laviv
Member

Hi,

I was expecting user to get emails when they subscribe a topic.

1) I don’t see emails when posts I subscribed as a user.

2) The plugin mentions – doesn’t send an email to the person that was mentioned.

3) Can someone that was mentioned, reply the email to post ?

    Can someone that subscribed and got an email – reply the email to post back ?

To test WP emails, I installed a plugin called check-email. It works fine and sends emails.

Could you please advise what am I doing wrong ?

 

Thanks,

Ronen.

 

21 Answers

New Answer

MP Mr Papa
Mr Papa
Member

you will not get any emails notifying you that someone has subscribed…

you also will not get any emails to posts you subscribed to if you make the post – you already know about it… only when someone else posts…

on the mentions options panel, what method do you have selected for mention notification?  it can be none, notification, pm or email…

if you want to reply via email to a subscription notice, you will need to have the post by email plugin running and configured…

RL Ronen Laviv
Ronen Laviv
Member

Thanks,

Of course. I was doing the test between two entities of myself. On a User – I opened the topic, and subsribed to it. On an Admin – I answered. I also added @user in the post.

The user didn’t get any emails. Not for being subsribed, and not for the tagging.

Ronen.

On Sat, Feb 1, 2014 at 5:55 PM, Simple:Press Support wrote:

> >

MP Mr Papa
Mr Papa
Member

you didnt answer my question about the mentions notification method you have selected…

and as always, we do not send any emails – wp sends them…

RL Ronen Laviv
Ronen Laviv
Member

on the mentions It was (and is): Email.

 

 

MP Mr Papa
Mr Papa
Member

so as to emails, if they are not going out, need to look to wp… we dont send them, wp does…

but first check any settings on forum – options – email settings…  verify them – if in use…

RL Ronen Laviv
Ronen Laviv
Member

I acknowledge I may have failed to configure correctly.

I tested WordPress via check-email plugin and it sends emails correctly.

May I send you a PM with Admin credentials so you could have a look and tell me what I did wrong ?

I wanted:

1) @name to send emails when someone is tagged.

2) an individual to get emails when he subscribes

3) Admin to get emails on new posts (I configured that)

4) allow people to reply to 1-3 and as on your forum, the reply would become a topic reply.

None of this works for me, probably due to bad configuration.

Thanks,

Ronen.

 

 

RL Ronen Laviv
Ronen Laviv
Member

not sure why the password didn’t work.

PM’d you again.

RL Ronen Laviv
Ronen Laviv
Member

I solved part of it, I thought I should update here…

Current status:

What’s working:

– User (not myself as an admin) can subscribe and get email notifications.

– When user (not myself as an admin) is mentioned @user, he gets emails.

What’s not working yet:

– As an admin, I do not get emails, even though I am subscribed. Not Mentioned, and not subscriptions.

– Email replys from a user that replys to an email from a post he is following as a subscriber, or was mentioned on, is not being added to the forum posts.

– Testing the “Email” IMAP gets stuck “Thinking”.

What I did:

I was using google apps.There were several things that had to be done:

I added the plugin WP SMTP, and set the outgoing according to the this (had to be TLS 587).

I also set the incoming according the the this as well.

Then, gmail of the specific account, I had to enable under settings pop imap forwarders the IMAP.

Then on google apps admin menu, I had to go enable TLS and mention the domain that would be sending emails.

All Forums got the same email on the configuration of the edit forum.

 

Any idea about why what’s not working for me yet, is not working ?

[ I didn’t understand how to upload an image to this forum, do I need to host it on my site ? ]

 

Thanks,

Ronen.

RL Ronen Laviv
Ronen Laviv
Member

I’ve dug a bit more…

I think there might be a problem as the email config is talking about IMAP, and my settings are IMAP settings, while it appears that simple-press is going for pop3 with a path I do not understand.

I’ll try to explain what I see:

I tried the code example from: http://il1.php.net/imap_open, this is a test case outside of simple press –

This worked for me:

<?php
$mbox = imap_open(“{imap.gmail.com:993/imap/ssl}”, “contact@appgo2market.com”, “– my password –“);

..

?>

Note the ssl usage…

 

Back to simple-press, I configured: https://support.google.com/mail/troubleshooter/1668960#ts=1665018,1665144 (was with google apps support on the line to configure other mails as well as my php example that work).

so on simple press I configured:

imap.gmail.com , 993, SSL …

I get immidiately “failed to connect”.

 

Simple press error log shows:

file: pgo2ma/public_html/wp-content/sp-resources/forum-plugins/post-by-email/ahah/sp-ahah-pbe-test.php
line: 51
function: imap_open
Warning | imap_open(): Couldn’t open stream {imap.gmail.com:993/pop3/notls/ssl}INBOX

 

Note, instead of using the path that works: imap.gmail.com:993/imap/ssl ,

simple press is using: imap.gmail.com:993/pop3/notls/ssl

 

Hopefully, this provides enough details to advise,

Best Regards,

Ronen.

 

 

 

 

 

YS Yellow Swordfish
Yellow Swordfish
Member

I thought we were talking about subscription emails and admin notifications not being sent? I don’t remember this morphing into Post by Email but I assume it has…. so…

As it says in the Codex article explaining how to set up Post By Email:

Please Note: Do not confuse this IMAP PHP extension with use of an IMAP mailbox. The Post by Email plugin will always retrieve emails using the POP protocols. It is just the method that is used to connect to the mail server and download emails is governed by the PHP functions available and the IMAP extensions are somewhat misleadingly named.

I also know of one user who had a lot of problems getting PBE to work with Google Apps and I do not believe we ever did find out whether he succeeded or not. If I recall correctly it had something to do with gMail changing the reply to fields. I think in the end he may have set email boxes up on his hosting email account which would be much smoother and easier to achieve.

RL Ronen Laviv
Ronen Laviv
Member

Actually when I changed the configuration to pop, it said that it connected successfully.

Google apps seem to connect properly if you do what I wrote in this post.

 

then I noticed that 30 posts were submitted at once, and found out that it actually reads my whole email box and placing topics per email.

 

I don’t understand the full logic, and I have not found the nuances in the documentation:

– Does it use the WP admin email ? If so, what if I want a different email that the admin who created the WP install ?

– I wante all email replies to extend the specific topic. How did you configure your forum for that ?

– I’m abit confused with this option per forum: In the unique forum options, extended forum, What’s Unqiue Post by Email Address for this forum ?

  Do I need inboxs as the number of topics ???

  Do I need one inbox for all the groups+forums/topics ?

 

I’d like to better undersatnd what’s happening under the hood, to be able to configure correctly, as today, I am kind of guessing and lost.

Thanks,

Ronen.

 

 

 

YS Yellow Swordfish
Yellow Swordfish
Member

It is fully explained in the codex article I linked you to which tells you what you need to set up. One mailbox per forum – bit please read it through carefully.

RL Ronen Laviv
Ronen Laviv
Member

ok, emails are working for me… thanks.

But –

When I reply to an email and add a comment, the forum posts below the comment the email details which are not relevant.

=-=-= The reply post looks like this =-=-=-=

The comment from the email and… which is good…. but also….

—–Original Message—– From: [AppGo2Market.com] [mailto:contact@appgo2market.com] Sent: Wednesday, February 12, 2014 4:37 PM To:myemail@gmail.com Subject: Forum Post – AppGo2Market: [test]

=-=-= End of reply post =-=-=-=-=-=