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Aureo Castillo said
our hosts has changed the upload_tmp_dir and the value is /tmp.i just checked but still get the same error. do I need to check on something else? Kindly advise.
TIA
just to follow up on my inquiry. kindly advise the next steps. Thank you very much.
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you never answered (or I missed it) as to whether this is a unix type system of IIS...
have you tried with multiple browsers?
a bit puzzled... its a server config of some sort - its not our code running when the error occurs which is why we dont get any more info and just throw the 999 error... we have not run across anyone yet where that 999 wasnt resolved in the server config... but not sure what else to check...
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Mr Papa said
you never answered (or I missed it) as to whether this is a unix type system of IIS...have you tried with multiple browsers?
a bit puzzled... its a server config of some sort - its not our code running when the error occurs which is why we dont get any more info and just throw the 999 error... we have not run across anyone yet where that 999 wasnt resolved in the server config... but not sure what else to check...
My apology if I missed it. Anyway, the server is running on a Linux version running on PHP v5.2.17. I tried it on a firefox, chrome and safari browser. I will try later on an IE browser.
Our hosts is asking us what needs to set up on their server side to make this work. Any suggestions?
TIA
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can you verify that your server has json installed on it? its a part of a typical installation but worth checking... the js from the 3rd party file uploader uses json to return a response, so maybe that is where the error is coming from...
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yes. it was verified that JSON is installed in the server.
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Hi, To try if the server is really the problem, I created a new sub-domain and installed a fresh install of WP and SP. This is running on the same hosts or server machine and apparently the problem is not existent which means that i can attach any files including any type of images in a post.
Having said that, any suggestion on how to best resolve this?
I am thinking of re-installing SP to test if that will completely resolve the issue but I am not sure or could not find any information on how to back-up the data. Do you have any suggestions or things to consider if I take this route?
TIA
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Curious.
on the re-install front - theory says that it should make no difference and I can think of no good reason to recommend such a course of action. If you backup and then restore the data then you have not changed anything there anyway. If you want to re-install the code files then you could simple remove them from the WP plugins folder and upload a fresh copy. Whatever you do do NOT use the uninstall tool as that will wipe the data out.
An alternative strategy would be to take a look at what other WP plugins you have installed. While being perhaps unlikely that any could have this effect it is not outside the realm of possibility that one of them may be conflicting in some unknown way. If you have the opportunity to deactivate other plugins - trying the upload between each one - at least it would count them out.
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I just verified finally what's causing this error. After doing both suggestions (disabling all WP plugins and uploading a fresh copy) what obviously was left was that the site is running under SSL (https). After disabling it, i can now upload or attach images or any file types.
Having said that, is there any way or suggestions that we can work around with it? It is quite critical for us to run our site in SSL. Hope we can find some ways on it. Please advise. Thanks.
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SP works fine with SSL... has for a long time... now, as luck would have it, I had to trash my SSL set up a couple weeks back and have not re-set it up, so cannot test directly... but we have a group of users that have been using SP or SSL for years... and they have not reported any issues... and yes, they are on 5.0...
but, first, lets check a few things...
please verify that you have the proper SSL flags set in your wp config file...
and go to forum - integration - page and permalink and make sure the listed permalink includes https in it... if not, you may need to update the forum permalink...
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Just to update. After enabling SSL again. We can already upload images or attach files in SP. I could not really say what solved this but i just happen to disable SSL and when it worked I re-enabled SSL and after testing it can still upload images. It means that it is now working even after re-enabling the SSL. This is still without updating the permalink as suggested.
Anyway, I am still monitoring it but it seems working fine until now.
Thank you to Mr. Papa and Yellow Swordfish for the assistance and patience.
Cheers,
Aureo
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