Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
Forum broken
Avatar
Lee Erickson
Member
sp_UserOfflineSmall Offline
Jan 10, 2015 - 4:27 pm

I did sir and they did not help. I can also tried switching the theme but it did not help either.

Can I PM you my login details for the site admin and ftp?

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 10, 2015 - 4:29 pm

If the cached CSS option IS turned on could you go to the toolbox > housekeeping and click on the option to 'Reset combined CSS Cache'...

andy-signature.png
YELLOW
SWORDFISH
Avatar
Lee Erickson
Member
sp_UserOfflineSmall Offline
Jan 10, 2015 - 4:37 pm

It is not turned on but I did that anyway to see and it did not help. Any suggestions?

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 10, 2015 - 4:43 pm

Not quite sure what is going on here but NONE of the forum CSS is being loaded... so...

While scratching my head looking puzzled a couple more questions.

There appears to be something you are using that joins up CSS files or does something with them,. From your WP theme folder in a folder called 'css-compiled'. is this somethign new you have started to use? I am not suggesting a culprit - just looking around to see if anyting stands out.

Also - was anything else updated at the same time? WP Theme? WP plugins? Any new WP plugins?

andy-signature.png
YELLOW
SWORDFISH
Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 10, 2015 - 4:48 pm

Third question... what WP theme is this please?

andy-signature.png
YELLOW
SWORDFISH
Avatar
Lee Erickson
Member
sp_UserOfflineSmall Offline
Jan 10, 2015 - 5:06 pm

Ok I come to you bearing answers. First some answers:

1. We were on Wordpress 4.01 and Simple Press 5.5.2, the theme was also outdated.
2. So updated wordpress to 4.1 and then Simplepress to 5.5.3 and the theme to 1.2.12.
3. I did not add any new plugins and plugins that were updated were done a couple days ago well before I did this upgrade and the forum was working until now.

I do have some answers I think though. I am using a theme from RocketTheme.com called Vermillion using the Gantry framework. I have not updated the theme or the gantry framework because they do not say they need one. 

However if I change the theme of my entire wordpress site to something else the forum does indeed work so it looks like it is something not getting along with gantry or rockettheme that has been introduced into 5.5.3.

So atleast it is figured out that far!

Anyway you can take a look?

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 10, 2015 - 5:21 pm

Gantry is an oddball framework.

On forum admin > Integration > Page and Permalink there is an option right at the bottom labelled 'Bypass wp_head action complete requirement'. Is this on or off and does anything change if you change the setting )making sure to leave it as you found it if it makes no difference).

andy-signature.png
YELLOW
SWORDFISH
Avatar
Lee Erickson
Member
sp_UserOfflineSmall Offline
Jan 10, 2015 - 5:27 pm

It is set to 'on' in  admin > Integration > Page and Permalink but if I turn it off, the forum is just then an empty page so I set and am leaving it to on.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 10, 2015 - 5:48 pm

OK one last thing before I start a local conference here! Can you go to the toolbox > Error Log and tell me if there are any errors reported. JUST errors please - the pink entries? If any can you copy and paste them here...

andy-signature.png
YELLOW
SWORDFISH
Avatar
Lee Erickson
Member
sp_UserOfflineSmall Offline
Jan 10, 2015 - 5:59 pm

There are no errors, but I will do you one better. I found the problem.

I installed a new wordpress install with vermillion and a fresh install of simplepress.

The forum worked! So I deduced it must be one of the simplepress premium plugins that I installed. I have 22 installed. I started disabling them one by one and I found the problem.

Both the plugins 'Watches' and 'Subscriptions' are the culprits that are breaking the functionality.

If I disable those 2 the forum works just fine...

I would like to have them working however, is it possible to fix these plugins?

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 619
Members: 17361
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10127
Posts: 79625