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Yellow Swordfish
Glinton, England
SP Master
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Jan 14, 2015 - 4:25 am

Wow... that is very, very strange and sadly I saw absolutely no logical reason for it.

So - the next stage. Can you go to your Simple:Press plugins folder and remove/delete the 'template-tags' sub-folder completely. JUST that one. Leave all the others alone.

Then download from here a new copy of the template tags plugin to your local PC. Unzip it to its folder and then copy it up to the server into the SP plugins folder using FTP. Preferably not FileZilla which has caused its own problems in the past.

I am just wanting to eliminate a simple file corruption here just in case. We could do this for you if you have any concerns but would then also need FTP credentials - I will leave that up to you.

There are two other things. I see you are using the wp-total-cache plugin. This is fine except you should really exclude the forum page from using it as it will not correctly display the correct forum data which is too dynamic for such a simple caching system. You will need to exclude the forum page slug on ALL the components of wp-total-cache that you are using - it does have exclusion sections.

And secondly - I see you are using JetPack. If possible - could you try deactivating JetPack (briefly) and activating the template tags plugin just to make sure there is no conflict here, Sadly jetpack does cause the odd conflict despite it's trusted source.

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Stefano Prete
Melbourne, Australia
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Jan 14, 2015 - 6:22 am

Nothing, Andy...

Folder cancelled and new plugin installed, Jetpack deactivated and the forum page added to W3TC everywhere.

Nothing changed, still the same problem...

Everything worked perfectly, I had the same set up for over 3 years.

After the upgrade to Wordpress 4.1 the problem started.

It probably has something to do with WP itself, but...how?

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Yellow Swordfish
Glinton, England
SP Master
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Jan 14, 2015 - 6:29 am

I must say we are all a bit stumped on this. It has to be, I think, some kind of local issue as we have, of course, a lot of users with these plugins active including us indeed. 

Is there any chance you could (again briefly) activate one of the default WordPress themes to see if that works? 

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Stefano Prete
Melbourne, Australia
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Jan 14, 2015 - 6:41 am

Done.

I tried with Twenty Ten, Twenty Fifteen and Twenty Fourteen.

Still nothing...

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Yellow Swordfish
Glinton, England
SP Master
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Jan 14, 2015 - 10:42 am

We are going to have to have a talk here about what this might be as nothing really explains it. I am sorry you are experiencing this one...

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Stefano Prete
Melbourne, Australia
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Jan 14, 2015 - 2:56 pm

Not a problem, Andy!

It can stay like that for now, as soon as something comes out we will fix it wink

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Yellow Swordfish
Glinton, England
SP Master
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Jan 14, 2015 - 3:17 pm

It probably makes no difference at all and has no relevance but can you tell me which template tags you are using and where - and are any such tags displayed on the forum page itself?

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Stefano Prete
Melbourne, Australia
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Jan 14, 2015 - 3:31 pm

As far as I remember, I was only using the widget "Recent posts". Nothing else.

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Yellow Swordfish
Glinton, England
SP Master
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Jan 14, 2015 - 3:37 pm

Ah - not promising - but I will add it to the pile of info we are looking at...
Thanks for your patience.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 15, 2015 - 5:37 am

Good day Stefano

Would you be able to take a look at your php error log file on the server? There  must ve one somewhere. If you do not know where it is then you can often see it using the link in your hosting control panel - cPanel being the most common. We are referring to the php error log NOT the server or Apache error log here. Looking for anything to do with being unable to load something to do with SP or with SP in the error text.

If you find anything I would suggest a copy and paste and email it to us at the contact email link in the sidebar. Sometimes the error text can contain full path information which you do not want to make public.

If there is nothing of use in the error log - would you consider allowing us FTP access so we can put some debug code in place to try and determine where things are going wrong?

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SWORDFISH
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