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Forum Displaying Incorrectly On iPhone

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Forum Displaying Incorrectly On iPhone

Ryan Collins_1

Member

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Nov 25, 2016 - 11:48 am

Hi team,

Could you please try viewing our forum on an iPhone or similar mobile device?

When I view the forum on my iPhone using the Safari browser, the "advanced search" option automatically opens up, which is not good.

Also, the forum threads and posts are missing all their styling and design, and I'm not sure what is causing the issue.

Let me know what you think when you can. Any insight is much appreciated.

Cheers,

Ryan

PS-my forum is behind a paywall. You can use these temporary logins if needed:

username: Ryan_Collins

password: capecod2017

Yellow Swordfish

Glinton, England

SP Master

Offline

Nov 25, 2016 - 12:10 pm

The Simple:Press theme you are using is not a mobile-ready theme. The 'Default' theme is our oldest one and pre-dates our newer, responsive and mobile themes. You can use a different theme on mobile to the desktop. Our three mobile-ready themes are Unified, Reboot (which we use here) and BareBones which is free and is bundled with the main SP plugin these days.

YELLOW

SWORDFISH

Ryan Collins_1

Member

Offline

Nov 26, 2016 - 11:55 am

Thanks for the information.

Here is an image showing my Child Framework and available themes.

Will my child framework customizations remain intact if I switch to the Unified theme?

How can I use a different theme on desktop vs. mobile?

Thank you,

Ryan

Yellow Swordfish

Glinton, England

SP Master

Offline

Nov 26, 2016 - 12:09 pm

Ryan Collins_1 said
Will my child framework customizations remain intact if I switch to the Unified theme?

Afraid not. You would need to re-apply them to the Unified theme - a child framework is also freely available for Unified of course.

How can I use a different theme on desktop vs. mobile?

Forum Admin > Themes > Mobile Phone Theme. There is a checkbox that allows you to specify that you want to use a different theme for mobile phone. Check this and save the changes and then you will be offered the available theme list to choose from.

If you prefer to use the same theme for both desktop/mobile (and tablets) then you do not need to specify anything - it will always default to the desktop theme.

Note that the Unified theme has different sections within each template for desktop pr mobile use.

YELLOW

SWORDFISH

Ryan Collins_1

Member

Offline

Nov 26, 2016 - 12:38 pm

Thank you.

Looks like I have been using the Mobile Theme all along. Please see this image.

Any idea why the forum looks like this?

It used to look much different. Any ideas/insight is appreciated.

Yellow Swordfish

Glinton, England

SP Master

Offline

Nov 26, 2016 - 3:43 pm

I don't think so, When i looked at your site on mobile yesterday it was showing the 'Default' theme - all bunched up.

Can you try something for me?

1 - Go to the forum admin toolbox - housekeeping and click on reset the combined CSS cache

2 - Go into that mobile theme admin panel - select a different overlay and then click on the update button...

YELLOW

SWORDFISH

Ryan Collins_1

Member

Offline

Nov 27, 2016 - 10:55 am

Resetting the combined CSS cache worked.

The forum has returned to normal when viewed on mobile.

Thank you for the assistance!

Mr Papa

Simi Valley, CA

SP Master

Free Members

Offline

Nov 27, 2016 - 11:52 am

good to hear... thanks for the update...

Visit Cruise Talk Central and Mr Papa's World

Ryan Collins_1

Member

Offline

Dec 9, 2016 - 11:57 am

Hi team,

Could you please try opening a post from my forum using an iPhone?

username: Ryan_Collins

password: capecod2017

Several users are reporting a "Sorry, but the required template file could not be found or could not be opened." error. For example, when I try to view this forum post on my iPhone 7, all I see is a blank page with no forum content.

According to my Wordpress tech team, the issue is being caused by the Unified theme. Here is what they are telling me.

"We can fix this issue by updating Unified theme, however the Unified theme for simple press is a paid theme so we will not be able to update via admin. Can you please download the theme from this link: https://simple-press.com/downl.....ied-theme/ and send to us so we can manually update it?"

I went to that link but it appears I have already purchased the Unified theme, and I'm not seeing any updated version of the theme.

I checked my WP-admin simple press updates panel, and it's saying all my themes are up to date.

Any clue what might be going on here? I appreciate any words of wisdom.

Best regards,

Ryan

Yellow Swordfish

Glinton, England

SP Master

Offline

Dec 9, 2016 - 12:12 pm

Yes - an empty page. Looks to me like it has a php code error. Have you made any edits top the template?

First thing - go to the forum admin > toolbox > error log. There may be a few entries but is there one with a pink background that actually says it is an error and to do with the spTopicView.php file? If so can you paste the error detail here.

If not - then it would be nice to know what your tech team reckon the problem is.

And - finally - you can download a fresh copy of the theme any time you like by visiting your account page on our website. But are you not using a child theme? Or am I mistaken?

YELLOW

SWORDFISH

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