Support Forum

Forum Displaying Incorrectly On iPhone

RC Ryan Collins
Ryan Collins
Member

Hi team,

Could you please try viewing our forum on an iPhone or similar mobile device?
 
When I view the forum on my iPhone using the Safari browser, the “advanced search” option automatically opens up, which is not good.
 
Also, the forum threads and posts are missing all their styling and design, and I’m not sure what is causing the issue.
 
Let me know what you think when you can. Any insight is much appreciated.
 
Cheers,
Ryan

PS-my forum is behind a paywall. You can use these temporary logins if needed:

username: Ryan_Collins

password: capecod2017

21 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

The Simple:Press theme you are using is not a mobile-ready theme. The ‘Default’ theme is our oldest one and pre-dates our newer, responsive and mobile themes. You can use a different theme on mobile to the desktop. Our three mobile-ready themes are Unified, Reboot (which we use here) and BareBones which is free and is bundled with the main SP plugin these days.

RC Ryan Collins
Ryan Collins
Member

Thanks for the information.

Here is an image showing my Child Framework and available themes.

Will my child framework customizations remain intact if I switch to the Unified theme?

How can I use a different theme on desktop vs. mobile?

Thank you,

Ryan

YS Yellow Swordfish
Yellow Swordfish
Member

Ryan Collins_1 said
Will my child framework customizations remain intact if I switch to the Unified theme?

Afraid not. You would need to re-apply them to the Unified theme – a child framework is also freely available for Unified of course.

How can I use a different theme on desktop vs. mobile?

Forum Admin > Themes > Mobile Phone Theme. There is a checkbox that allows you to specify that you want to use a different theme for mobile phone. Check this and save the changes and then you will be offered the available theme list to choose from.

If you prefer to use the same theme for both desktop/mobile (and tablets) then you do not need to specify anything – it will always default to the desktop theme.

Note that the Unified theme has different sections within each template for desktop pr mobile use.

RC Ryan Collins
Ryan Collins
Member

Thank you.

Looks like I have been using the Mobile Theme all along. Please see this image.

Any idea why the forum looks like this?

It used to look much different. Any ideas/insight is appreciated.

YS Yellow Swordfish
Yellow Swordfish
Member

I don’t think so, When i looked at your site on mobile yesterday it was showing the ‘Default’ theme – all bunched up.

Can you try something for me?

1 – Go to the forum admin toolbox – housekeeping and click on reset the combined CSS cache

2 – Go into that mobile theme admin panel – select a different overlay and then click on the update button…

RC Ryan Collins
Ryan Collins
Member

Resetting the combined CSS cache worked.

The forum has returned to normal when viewed on mobile.

Thank you for the assistance!

RC Ryan Collins
Ryan Collins
Member

Hi team,

Could you please try opening a post from my forum using an iPhone?
 
username: Ryan_Collins

password: capecod2017

 
Several users are reporting a “Sorry, but the required template file could not be found or could not be opened.” error. For example, when I try to view this forum post on my iPhone 7, all I see is a blank page with no forum content.
 
According to my WordPress tech team, the issue is being caused by the Unified theme. Here is what they are telling me.
 
“We can fix this issue by updating Unified theme, however the Unified theme for simple press is a paid theme so we will not be able to update via admin. Can you please download the theme from this link: https://simple-press.com/downloads/unified-theme/ and send to us so we can manually update it?
 
I went to that link but it appears I have already purchased the Unified theme, and I’m not seeing any updated version of the theme.
 
I checked my WP-admin simple press updates panel, and it’s saying all my themes are up to date.
 
Any clue what might be going on here? I appreciate any words of wisdom.
 
Best regards,
 
Ryan
YS Yellow Swordfish
Yellow Swordfish
Member

Yes – an empty page. Looks to me like it has a php code error. Have you made any edits top the template?

First thing – go to the forum admin > toolbox > error log. There may be a few entries but is there one with a pink background that actually says it is an error and to do with the spTopicView.php file? If so can you paste the error detail here.

If not – then it would be nice to know what your tech team reckon the problem is. 

And – finally – you can download a fresh copy of the theme any time you like by visiting your account page on our website. But are you not using a child theme? Or am I mistaken?

RC Ryan Collins
Ryan Collins
Member

I’m not seeing any pink, but I am seeing some yellow, which you can see here.

My tech teams say my Unified theme is “broken” so perhaps a fresh copy would help.

However when I check my two Simple Press accounts (usernames: rcollins and ryancollins19) I am not able to find any fresh copies of the Unified theme in my account. Maybe you could email me a copy?

I am using a child theme for my desktop display.

YS Yellow Swordfish
Yellow Swordfish
Member

sorry – are you saying that when you are logged in and you visit ‘Your Account’ (link on top of sidebar) and then scroll down to the very bottom of the page there is no download list of items for you?

RC Ryan Collins
Ryan Collins
Member

For the time being I have activated the “Default” mobile theme.

Not ideal, but at least the posts are loading when viewed in default.

Looking forward to what you think I should do next to get Unified working again.

Thank you for the assistance!

RC Ryan Collins
Ryan Collins
Member

Yellow Swordfish said
sorry – are you saying that when you are logged in and you visit ‘Your Account’ (link on top of sidebar) and then scroll down to the very bottom of the page there is no download list of items for you?  

I see a download list of items, but I only see “Child Framework” “Post by Email” “Simple Press Core”

No Unified theme.

YS Yellow Swordfish
Yellow Swordfish
Member

Download a fresh copy (see my previous post asking abut your account)
But if you would like to send me a copy of the theme’s spTopicView.php template file then I would like to check it so see what is broken… I can fix and send back to you.