Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
Forum Profile Pages Crashed
Avatar
David Lieder
Member
Free Members
sp_UserOfflineSmall Offline
Mar 16, 2014 - 10:37 pm

Screenshot-1-Current-Layout-Of-Forum-Profiles-1.jpgImage EnlargerScreenshot-2-Example-Of-Broken-Pages-2.jpgImage EnlargerScreenshot-3-Forum-Profile-Settings-1.jpgImage EnlargerScreenshot-4-Manage-Users-1.jpgImage EnlargerScreenshot-5-Global-Options-1.jpgImage EnlargerBefore today, the forum profile pages have been fine, with "edit avatar" button and "edit signature" and that sort of thing.

Today I was editing some permissions and did not change anything that would have affected the forum profiles. I believe this is a bug because the links now on the page (the tabs I should say) all go to broken pages.

I have attached screenshots.

On the user side:

Screenshot #1: This is the new layout, and it omits "edit" buttons for profile information. It also adds these tabs.

Screenshot #2: Clicking on the tabs (like "profile" tab) goes to broken pages

On the admin side:

Screenshot #3: This is the current Forum Profile Settings page

Screenshot #4: This is the current Manage Users page

Screenshot #5: This is the current Global Settings page.

 

I am using the "CSS Only" theme because all of the themes previously would crash and not show any CSS at all, so the advised solution (from this support forum) was to use the CSS Only theme, which seems like it was a workaround and not really identifying the source of the issue.

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Mar 16, 2014 - 10:53 pm

so, of course, the obvious question is: What has changed if it just started occurring today? the forum itself cant change operation... wp update? theme update? plugin updates?

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Mar 16, 2014 - 10:54 pm

have you tried resetting the profile tabs on forum - toolbox - housekeeping?

Avatar
David Lieder
Member
Free Members
sp_UserOfflineSmall Offline
Mar 16, 2014 - 11:13 pm

OK, so resetting it fixed it. And it also reset all the avatars, ouch. Fortunately there are only eight users and they are all test accounts.

I really appreciate the help.

I did want to point out something, however. This was a bug, by most development standards. What you prescribed was a workaround, and I could not do this with 500 members if it kills everyone's avatar, etc.

I know time is a factor in doing all this. I just think that it would be prudent to fully investigate bugs. I've had two so far, in my opinion, and the workarounds have kept things running but they don't improve the software. 

Avatar
David Lieder
Member
Free Members
sp_UserOfflineSmall Offline
Mar 16, 2014 - 11:15 pm

And by the way, the only thing I was messing with today were moderator permissions, and the Global settings on the forum settings control panel, for allowing a certain role to access the WP-Admin dashboard, and then I toggled it back again.

So it was a slight change in the SP settings that triggered this; a bug.

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Mar 17, 2014 - 12:17 am

I fail to see how you have proved any bug? the profile tab linkage is not related to permissions... of course, if you can provide more info and repeatable steps on how to make something incorrect occur, we can research and correct... but I see no such behavior retracing and trying the steps you mentioned... software is a series of logical instructions (0 or 1) that will produce the same results everytime given the same input... so... not saying there isnt some sort of bug related to this, but just need more info to replicate, understand and correct if truly a bug... and since this is the first such report of this behavior, with tens or hundreds of installs, one would expect more common behavior... but each install configuration can be different, so hence the question for more data...

Also, can you explain what you mean by 'resetting avatars'? resetting the profile tabs does nothing to use avatars (any user uploaded avatars, remote avatars, pool avatars, gravatars, etc remain in place)... again, not just flippantly saying so, just run some tests... but not entirely sure what you mean by resetting avatars....

just to be sure, you are not running any wp caching plugins, correct?

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 617
Members: 17359
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10125
Posts: 79620