Support Forum

Forum Profile Pages Crashed

DL David Lieder
David Lieder
Member
Member since Feb 2014
11 posts
Mar 16, 2014 · 10:37 pm · Edited

Screenshot-1-Current-Layout-Of-Forum-Profiles-1.jpgScreenshot-2-Example-Of-Broken-Pages-2.jpgScreenshot-3-Forum-Profile-Settings-1.jpgScreenshot-4-Manage-Users-1.jpgScreenshot-5-Global-Options-1.jpgBefore today, the forum profile pages have been fine, with “edit avatar” button and “edit signature” and that sort of thing.

Today I was editing some permissions and did not change anything that would have affected the forum profiles. I believe this is a bug because the links now on the page (the tabs I should say) all go to broken pages.

I have attached screenshots.

On the user side:

Screenshot #1: This is the new layout, and it omits “edit” buttons for profile information. It also adds these tabs.

Screenshot #2: Clicking on the tabs (like “profile” tab) goes to broken pages

On the admin side:

Screenshot #3: This is the current Forum Profile Settings page

Screenshot #4: This is the current Manage Users page

Screenshot #5: This is the current Global Settings page.

 

I am using the “CSS Only” theme because all of the themes previously would crash and not show any CSS at all, so the advised solution (from this support forum) was to use the CSS Only theme, which seems like it was a workaround and not really identifying the source of the issue.

Screenshot-1-Current-Layout-Of-Forum-Profiles-1.jpg Screenshot-2-Example-Of-Broken-Pages-2.jpg Screenshot-3-Forum-Profile-Settings-1.jpg Screenshot-4-Manage-Users-1.jpg Screenshot-5-Global-Options-1.jpg

5 Answers

New Answer
MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Mar 16, 2014 · 10:53 pm

so, of course, the obvious question is: What has changed if it just started occurring today? the forum itself cant change operation… wp update? theme update? plugin updates?

MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Mar 16, 2014 · 10:54 pm

have you tried resetting the profile tabs on forum – toolbox – housekeeping?

DL David Lieder
David Lieder
Member
Member since Feb 2014
11 posts
Mar 16, 2014 · 11:13 pm

OK, so resetting it fixed it. And it also reset all the avatars, ouch. Fortunately there are only eight users and they are all test accounts.

I really appreciate the help.

I did want to point out something, however. This was a bug, by most development standards. What you prescribed was a workaround, and I could not do this with 500 members if it kills everyone’s avatar, etc.

I know time is a factor in doing all this. I just think that it would be prudent to fully investigate bugs. I’ve had two so far, in my opinion, and the workarounds have kept things running but they don’t improve the software. 

DL David Lieder
David Lieder
Member
Member since Feb 2014
11 posts
Mar 16, 2014 · 11:15 pm

And by the way, the only thing I was messing with today were moderator permissions, and the Global settings on the forum settings control panel, for allowing a certain role to access the WP-Admin dashboard, and then I toggled it back again.

So it was a slight change in the SP settings that triggered this; a bug.

MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Mar 17, 2014 · 12:17 am

I fail to see how you have proved any bug? the profile tab linkage is not related to permissions… of course, if you can provide more info and repeatable steps on how to make something incorrect occur, we can research and correct… but I see no such behavior retracing and trying the steps you mentioned… software is a series of logical instructions (0 or 1) that will produce the same results everytime given the same input… so… not saying there isnt some sort of bug related to this, but just need more info to replicate, understand and correct if truly a bug… and since this is the first such report of this behavior, with tens or hundreds of installs, one would expect more common behavior… but each install configuration can be different, so hence the question for more data…

Also, can you explain what you mean by ‘resetting avatars’? resetting the profile tabs does nothing to use avatars (any user uploaded avatars, remote avatars, pool avatars, gravatars, etc remain in place)… again, not just flippantly saying so, just run some tests… but not entirely sure what you mean by resetting avatars….

just to be sure, you are not running any wp caching plugins, correct?