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HELP! Emergency! Update 10914 crashed my forum!
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Mr Papa
Simi Valley, CA
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Dec 15, 2013 - 8:01 pm

the info you sent me is not for http://ftp...  its for cpanel...  I really need the ftp info...

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Cringe Channel
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Dec 15, 2013 - 8:19 pm

sent you FTP info. If it doesnt work, feel free to create one through Cpanel. I am a novice

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Cringe Channel
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sp_UserOfflineSmall Offline
Dec 15, 2013 - 8:19 pm

I can't even activate SP without my website crashing now. I have no idea how to fix this :(

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Mr Papa
Simi Valley, CA
SP Master
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sp_UserOfflineSmall Offline
Dec 15, 2013 - 8:33 pm

what's changed for that?  memory error?

I am unable to connect with those ftp credentials...  it cannot resolve your host name...  and not sure why...  it looks correct...  unless the ftp port is just wrong...

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Cringe Channel
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sp_UserOfflineSmall Offline
Dec 15, 2013 - 8:35 pm

I dont know!! Can you just try it through cpanel? I only work through cpanel so i dont know how to give you access to FTP

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Cringe Channel
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sp_UserOfflineSmall Offline
Dec 15, 2013 - 8:37 pm

Im thinking of just rolling back the entire site to my most recent update

edit: backup

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Mr Papa
Simi Valley, CA
SP Master
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sp_UserOfflineSmall Offline
Dec 15, 2013 - 8:42 pm

well, thats what I said...  according to cpanel, it looks correct...  the only other thing I can think of is that ftp is not running on your server... in which case cpanel wont do me any good - you would need to check with your host and verify ftp is active...

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Cringe Channel
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sp_UserOfflineSmall Offline
Dec 16, 2013 - 12:47 pm

I reset the backup to the entire site. I lost several days of content and thousands of posts between the forum and content c omments.

I upadted all the SP plugins, and then I updated the SP forum and databse to 5.4 10914. It worked.

 

HOWEVER, now I go to the forum and it's invisible when logged in. Yes, it is completely invisible when you are logged in as a user. As if there is no forum. If you logout, it appears!

what noW? Why cant it jstu work? i did nothing wrong!!!! I followed the steps.

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Cringe Channel
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sp_UserOfflineSmall Offline
Dec 16, 2013 - 12:49 pm

please test and see what i mean.

 

http://www.cringechannel.com/forum

see it as logged out first, and then log in with the credentials you have in your private inbox.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 16, 2013 - 3:32 pm

This is most peculiar. is there something going on with the theme that I do not understand? It's not just that the forum is not showing up... neither is any of the normal page content. No divs - no anything... Has the theme changed in some way?

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