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Member profile pop-up
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CreativeWithPanda
Member
Free Members
sp_UserOfflineSmall Offline
Dec 13, 2014 - 5:23 am

Hi,

For some reason my pop-up does not show up anymore. I have tried different themes but still the same. If I was correct this was working before I haven't changed anything but when I click on a member profile it does not show anything no pop up for member extra information. 

I tried on chrome and IE but both does not show the pop up. 

What can I do to fix it? 

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 13, 2014 - 6:29 am

Normally, if popups or other jQuery Ajax based components do not work as expected it is because something is being loaded that breaks the WordPress API. So - if it all worked before and then stopped the most usual answer would be that something has changed. And I do not mean with the forum - I mean with the website generally. Like - for example - a new WordPress plugin has been added to the mix. Or a change of WP theme. Or even just turning on some options on a theme that were not turned on before.

Sadly - not all WP themes and plugins obey the rules and standards! If you believe absolutely nothing is different then a link to your forum page might help with some diagnosis.

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YELLOW
SWORDFISH
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CreativeWithPanda
Member
Free Members
sp_UserOfflineSmall Offline
Dec 13, 2014 - 6:43 am

Hi, 

My forum http://www.creativewithpanda.com/forum/

I did changed the theme to the custom theme that you guys made for me. And the only thing that was updated was Akisment update and server upgrade from my webhosting.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 13, 2014 - 7:00 am

OK - in this case it is a conflict with your WP theme but easily fixable. Do you want to make a quick edit to fix it now and I will also inform Ike so he can change it in your custom theme before he sends it back to you?

If so go to the theme folder and locate the file /styles/creativeWithPanda.php and open it for editing (you can use the theme editor in the forum admin for this if you need to)

Locate the lines:

.ui-dialog {
 background: <?php echo($alt1SectionBackGround); ?>;
}

and add the new lines as shown below:

.ui-dialog {
 background: <?php echo($alt1SectionBackGround); ?>;
 z-index: 200;
}

That should fix it.

andy-signature.png
YELLOW
SWORDFISH
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CreativeWithPanda
Member
Free Members
sp_UserOfflineSmall Offline
Dec 13, 2014 - 7:05 am

I think I will wait for Ike because some small color changes was not applied yet. 

Thank you guys for the fast forum support and email support you guys are awesome :)  

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