Support Forum
Support Forum
Offline
Hi ~
First let me congratulate you on the new membership pricing structure that makes it realistic for amateurs like me to continue to use Simplepress !!
I had a functional SP install until around 6 months ago when the 'reply to' and 'new post' buttons stopped doing anything at all. Also I am now getting an error message when trying to look at a post as logged in admin saying 'Access denied - you do not have permission to view this page'.
There are some other small problems but if we can fix these two at least it will be functional again.
During the last 6 months I have upgraded to the latest WP and SP multiple times hoping this would help but it has not. My site has a lot of plugins but I have done testing twice with all plugins turned off and the problems are not changed.
My site is here http://sacredgeometryweb.com/forum/
You will see I have done a fair bit of customizing the look 🙂
but at the moment the login screen is not offering a login button 🙁
I can create an admin account for troubleshooting if you are willing to find out what the problem is.
I suppose it is conceivable that a developer who helped me set up SP changed something in the SP code that created problems later on. I would hate to have to uninstall and start again though as there are quite a few posts and all the customization I have done would no doubt be lost.
Here are screenshots of the various issues in case that helps ~
login screen no button - workaround is to enter details and click Enter
http://screencast.com/t/frDj23r1UvR
http://screencast.com/t/4t85qhwh2w
unusable field pops up on add new topic. Cant type in text box and no submit button
http://screencast.com/t/Hw6uuAflBMNl
I would love to have a functional forum again and be able to remove the big sign that says it is broken at the moment 🙂
Hoping you can help ...
Narada Dan Vantari
Offline
you have dozens of javascript errors being thrown on your site... likely from whatever is doing this:
<script type='text/javascript' src='http://ajax.googleapis.com/ajax/libs/jquery/1.7/jquery.min.js?ver=4.3.1'></script>
that is loading an ANCIENT version of jquery... the version that comes with WP is 1.11.3...
that is surely causing you all your errors on the site and preventing things from working... its a super bad idea for things to load their own versions of jquery or jquery ui instead of using the ones that deliver with WP..
so first step is figure out what is doing that - and fix it... it might be this fontastic plugin you are running... but cannot tell for sure... try disabling it... and see if better...
if not, disable all other wp plugins and see if better... if not, then try the default wp theme...
Visit Cruise Talk Central and Mr Papa's World
Offline
Thanks Mr Papa - I will investigate that for sure (Im not a WP coder myself).
However, I have disabled all plugins as I mentioned and the Simplepress problems remained, so thats not the only issue.
Unless as you say it is a problem in the theme rather than the plugins...
I suppose I could change the theme to see if the problems remain. I will try that temporarilly and report back soon.
Offline
Hopefully the theme is the culprit.. I know you've stated that you keep SP and WP up to date, but don't forget about keeping plugins up to date and also themes 😉
Let us know how it goes..
Offline
All plugins are also up to date .
Okay so I deactivated all plugins and changed the theme to WP2013 for a few minutes.
The problems remained the same as far as I could tell.
At least the worst problems remained - the inability to post and the inability to even view a post because of the permissions message.
Here is the forum homepage with 2013 theme and the access denied message
http://screencast.com/t/ZhAHuasR
and heres a 1min video capture of trying to create a new topic
http://screencast.com/t/u4sapcJnaKnX
So I guess if you are right that its caused by the old js script
then its either cause by corrupted WP files,
or else theres some sort of malware.
Does that sound right ? Any advice what to do next ?
I am willing to hire a developer but I would like to
a) know what the problem is
and
b) know that we are fixing it permanently and not just patching it till it breaks again in the next update.
Thanks ~ DV
Offline
If it wouldn't cause too much trouble, would you mind disabling all WP plugins and switch to a stock WP theme, then let us know so I could take a look at the page and console?
I will be around all day..
Offline
Hi Ike
I am busy for the next couple of hours and then its getting late here in Australia. (+10GMT)
I can handle that the disabling and theme change temporarilly as the site does not get a lot of traffic.
But I would like to co-ordinate it to take as little downtime time as possible.
Could I skype chat you so that we minimize the down time? My skype is oneearthnetwork
(I guess FB chat or any other chat we can easilly connect on would do).
Are you around tomorrow as well?
It could wait till after the weekend if you like ... ? That would suit me better than tonight.
Thanks muchly ~
Offline
Unfortunately support over Skype is not something I can do.
Steve (Mr Papa) is in CA so that might work better for you for tomorrow morning as it will be mid - late afternoon there.
You can check this yourself if you can, or you're feeling adventurous.. If using Firefox as an example, open your page and go to Tools > Web Developer > Browser Console (or Ctrl + Shift + J). Then you'll be presented with tabs across the top of the console, right click 'JS' and make sure only 'Errors' is ticked.
If you do this before disabling plugins and theme, you will see a multitude of errors. If you do this after disabling plugins and theme the hope is to see nothing.
I'm thinking that with every WP plugin disabled and stock theme active you shouldn't be getting any errors which should mean no conflicts causing inactive buttons. If that's the case the plugins and WP theme should be enabled one by one until the problem comes back. If we can find out what the problem is that way then you can remove it / find an alternative etc..
As to the 'no access' message, Steve is right saying the conflicts need to be resolved first but you may also need to reset your permissions and rebuild them. I'm not sure of any other reason why you would be seeing the message you're seeing but we can look in to that after the conflicts.
All RSS1 Guest(s)