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OK. He's suggesting I delete his user name so he can re-register. I'm thinking this is worth a try and will show willing on my part. He hasnt made any posts in the forum yet (only on the WP site). To do this I would do Forum-users and then find his name in the list and delete, is that right?

Other question, would this delete his posts in WP?

Thanks

I'm not clear on what you are saying here. Let me try and put my question more clearly, if I locate my moderators username in the list shown in the screenshot below,

- will this delete his previous posts in the WP site?

OK.He's posted a lot on the WP site so it would be a great shame to delete his account and lose his posts.

Above you suggested "have him try some stuff and see if any errors thrown" this is what he see's:

"The mouse functions are very temperamental, you move the ARROW across the title and a GREY BOX appears as in the attachment, and on this example I played around with the posting and finally when I was able to get the ARROW onto a specific part of the TITLE the WHITE HAND would appear, but once you clicked it, there nothing, then one a couple occasions it's like I clicked on the exact spot and the posting open, but it was good luck more than a good function.  It's mind boggling what is going on.  The success rate to open any posting is 5% possibility.  It's far too unpredictable and sensitive.  It doesn't make any sense whatsoever.  Sorry for this unusual fault, but I can give you anything else to go on.  Maybe we should close down and delete my registration and re-register, as there might be a gremlin in my box???"

It seems there's no solution here?