Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
New forum members not receiving confirmation
Avatar
Sallie
Member
sp_UserOfflineSmall Offline
Nov 2, 2015 - 8:35 pm

I can see that someone registered for my forum, but she wrote and said she did not receive a confirmation. I cannot find where I can reissue a confirmation to her. How do I do that?

Thank you!

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Nov 2, 2015 - 10:26 pm

registration occurs with the WordPress part of your site, not simple press...  and as such, wp sends out confirmation emails...  and the wp support forums have many issues with emails not getting sent - especially on shared hosts because wp send the emails from wordpress@yoursite.com (of course replace yoursite.com with your domain)... and on some hosts, if that account does not exist, the email wont get sent... 

this is usually resolved by using an smtp plugin for wp (we use HGK SMTP) which improves the email experience...

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 620
Members: 17365
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10128
Posts: 79626