Support Forum

Yellow Swordfish said
It's very rare but it does sometimes happen that we are unable to perform the unzip and transfer of those folders. I am not sure if we have ever found out why but it is going to be down to a server setting of some sort.

The message (which is not an error by the way) does suggest that the problem was assigning ownership so that is more than the normal permissions and could be the UID and GUID  attached to the parent, wp-content, folder.

The zip files (there are 2) can be found in the /sp-startup/install/ folder of the SP plugin so it might be worth unzipping them and then moving them to the correct location - which is under the /sp-resources folder by default.

We do remove the zip files at the end of an install so if they are not there you may need to download a second copy of the plugin and get them from there.

However, I would also check the UID and GUID setting on wp-content and make sure that your users will be able to write to them. Plus - if you ever add any SP plugins some of those will try and create a new storage folder which could easily fail if these permissions are wrong. I would also recommend not using 777 on sp-resources. Not only is that vulnerable as it leaves it wide open - but some server setups will not allow it to be written to as a security precaution. It really should be 775 for folders and 644 for files.

I have never tried or looked into mariadb so I do not know if query and syntax compatibility is 100%. I know it should be but that might depend on which version of mySQL it was forked from. We would obviously be unable to offer 100% support any specific issues you may encounter due to its use but would always try where possible. Let's hope it is OK although I was unaware that WordPress itself supported it.

So - onto the permission to view the admin pages. That is somewhat odd and puzzling. You appear to have the correct role permissions set. To test these we use the standard WP core function current_user_can() so why that should return a false for a Simple:Press Admin user is rather strange and not something we have encountered before to the best of my memory. I am going to have to confer here to see if we have any ideas why this should be the case I am afraid.

For information - do you have any of the WP security plugins active?  

Thank you for the quick response. No I'm not using the WP security plugins.

I found the two zip files, and unzip them to the sp-resources directory. But it does not work...

For the UID and GUID check, I do not know how to do it...

Let me know if you need any information/data/snapshots.

Yao

Yellow Swordfish said
Can you give me some detail on how it did not work? What actually happened?  

Now I removed & deleted the simple press plugin in WP & file system, also I double checked the database. So it's all cleaned up, I will do a clean install.

1. Re-download the simple press core plugin for wordpress
2. Unzip it, and upload it to /var/www/html/wp-content/plugins via WINSCP
3. Go to WP Plugin page, activate simple press
4. Click Install
5. In the installation page, leave the two options checked, set the new WP page to "bbs"
6. Click Perform Installation
7. See snapshot1.png for the error message
8. Click Go to Forum Admin
9. See snapshot2.png for the error message, the current url is wp-admin/admin.php?page=simple-press/admin/panel-forums/spa-forums.php
10. If I try to access it from the sidebar - Forum, I get the same error message. The url is wp-admin/admin.php?page=simple-press/sp-startup/sp-load-install.php
11. Refresh the wp-admin page, then go into simple press from sidebar, see snapshot3.png.This is all I can see.

Some other information:

• snapshot4.png, the capabilities of the current user 
• snapshot5.png, the usermeta data of capabilities in database
• Directories 755, files 644

Yellow Swordfish said
Well yes - if nothing changed I would expect the same result.

The important question was why did manually unzipping the folders not work. You just said it didn't work. I was asking for a detailed explanation of what happened to try and determine why it didn't work.

I.e., was there an error message in whatever tools you were using to unzip them?

I am trying to determine if this might genuinely be a UID/GUID issue. If it is, then you would need to ask your hosting support to correct the UID/GUIDs on the wp-content folder (and anywhere else needed) to allow for it to be owned by the 'website', UID/GUID settings on a folder determine the ownership. If not 'owned' by the 'website' then you would not be able to create folders within it - or at least programatically you would not be able to.  

The first time I installed the plugin via WP plugin upload. The second time I manually upload the plugin via SCP - I've tried re-installation 4 times but still getting the same error. 

There was no error/message when unzipping or uploading.

Really appreciate your help.

Yao

I have a new found ...I'm trying to install simple press via WP plugin upload.

After uploaded the plugin via web, I clicked the "Activate", then I got an empty page with error message like "This plugin has no valid title"- The error message is Chinese so I simply translated it to English, 

If I go back to the WP admin page then go to the plugin page, I still can activate the simple press plugin.