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No longer receiving forum post notification emails
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Paul Smith
Member
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Jan 19, 2014 - 8:38 am

I am subscribed to all of the forums but about three or four days ago I stopped receiving emails to notify me of new posts. Any idea why or what I can do to reactivate them?

Paul

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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Jan 19, 2014 - 12:38 pm

on your site??  what has changed on your site?  wp update?  themes or plugins?  server sw?  option changes?  stuff doesnt just stop working...

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Richard Heinz
Member
Free Members
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Jan 20, 2014 - 2:43 pm

I have a slightly different problem but similar. We have two admins. One receives the notification but the other does not. So what is different. Both Admins have the same permissions.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 20, 2014 - 2:56 pm

Admin 'permissions', as far as SP goes, are global.

But has your second SP Admin visited the forum admin > Admins > Your Admin Options and actually turned on the option to receive notification emails?

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YELLOW
SWORDFISH
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Richard Heinz
Member
Free Members
sp_UserOfflineSmall Offline
Jan 20, 2014 - 5:35 pm

That resolved the problem

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 20, 2014 - 5:43 pm

Excellent.

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YELLOW
SWORDFISH
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Paul Smith
Member
sp_UserOfflineSmall Offline
Jan 21, 2014 - 8:35 am

I found the fault with the software. It was the inept end user.

After checking to see if I had made any WP updates or updated any themes I deactivated all of my plugins and made a test post. Still nothing so I sat at my desk sulking for a while before, quite by chance, looking in my spam folder. All of the notifications were there. Gmail has suddenly decided that the notifications are spam. Now I know that SimplePress is working fine I just need to get to the bottom of the issue with Gmail.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 21, 2014 - 9:05 am

Whoops! It has happened to us all at one time or another!

andy-signature.png
YELLOW
SWORDFISH
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David Norman
Member
sp_UserOfflineSmall Offline
Oct 20, 2014 - 5:04 am

Similar thing happened to me. I stopped getting email notification of new posts and PMs. Had recently changed host server as well email host (zoho.com). Thought it was a problem that the server transfer caused, though after reading this, sure enough there they all were in my new email hosts spam folder.

Thanks for the tip.smile

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Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Oct 20, 2014 - 5:19 am

Gmail is terrible for it. You can have everything set up nicely and it will work for months, then one day it will decide to start putting your forum emails into your spam folder!

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