Support Forum

no search results

SO SooLi
SooLi
Member

when we search the forums we get a page with:

No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

How can we get search working?

31 Answers

New Answer

MP Mr Papa
Mr Papa
Member

what’s not working?  how did you search (inline search form? link in profile or members list, etc) what search options did you use?  what did you search for?  what version of sp?  are you using the search plugin?

SO SooLi
SooLi
Member

We entered a word, that is in a post, into the search box above “Advanced Search” and clicked the search button.

We downloaded and installed the Simple:Press plugin today, version 5.5.1.  We have not installed the search plugin, is it required for the search box to return results?

MP Mr Papa
Mr Papa
Member

no, the search plugin just returns search results a bit differently than core does…  see our search here for it post based instead of topic based…  just trying to understand the steps you took…

I was particularly interested in the word you searched for… is it English or another language?  is the length of the word longer than your mysql search term minimum length (its displayed on the advanced search form)?

SO SooLi
SooLi
Member

the word is “doubt”

here is the search:

http://www.sitename.com/forum/?search=1&new=1&forum=all&value=doubt&type=1&include=1

“doubt” is in at least one of the posts.

We use SearchWP on our site to search custom posts.  Do you have any conflicts with SearchWP?

MP Mr Papa
Mr Papa
Member

not that I am ware of, but then again, have not heard of SearchWP…  but its possible we are both using similar search terms in query args…  which is why I wanted a link to see the actual search results page to see the url and contents…  I dont recognize the message you posted so was wondering if there was a conflict…  We do not have output that says “The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.”

did the search results page look like a forum page?  it should still have a forum header and footer…

if you do a temp deactivate of the SearchWP plugin, does it work?

SO SooLi
SooLi
Member

how can I send you the link privately?  the message looks like our SearchWP no results found page.  we deactivated the SearchWP in our localhost copy of the site and the SP search gave the same results.

IK Ike
Ike
Member

Hey SooLi,

Can you PM the link to Mr Papa and myself?

Thanks

SO SooLi
SooLi
Member

Hi Ike,

I PMed Mr Papa with the information 2 1/2 hours ago. Are you an employee of Simple:Press?

Thanks

MP Mr Papa
Mr Papa
Member

of course he is… why?

just a little patience, need to wait for me to get home from work…  will take a look shortly…

MP Mr Papa
Mr Papa
Member

need a little more help…  where is the forum on your site?  the only link to forums leads to bbpress…

SO SooLi
SooLi
Member

I PMed you and Ike, can we discuss this via PM? 

if you put forum at the end of my site it will take you to SP.

MP Mr Papa
Mr Papa
Member

the new link via pm seems to work… however, we cannot view the forum…  please set us up a temp account and pm the details so we can access it…  we have a policy of not registering on sites from a history of getting spammed doing that… and if you create the temp account, you can remove it when done…  please be sure it is going to Ike and myself…  I will have limited access to the forum for the next couple days…

SO SooLi
SooLi
Member

I created the account and PMed the info to you and Ike.  Please confirm receipt of the PM.

MP Mr Papa
Mr Papa
Member

got it… If Ike can look this afternoon, great…otherwise, I will try (no promises) to look from hotel when I get there… otherwise will be tomorrow night..

one thing you could try, with the other wp search plugin disabled, go to forum – integration – page and permalink, and try resetting the forum permalink… then try again…

possible the other plugin has a greedy rewrite rule that needs to be flushed (updating ours will do that) after being deactivated…