Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
no search results
Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Oct 7, 2014 - 9:37 pm

need a little more help...  where is the forum on your site?  the only link to forums leads to bbpress...

Avatar
SooLi
Member
sp_UserOfflineSmall Offline
Oct 7, 2014 - 11:08 pm

I PMed you and Ike, can we discuss this via PM? 

if you put forum at the end of my site it will take you to SP.

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Oct 8, 2014 - 12:47 am

the new link via pm seems to work... however, we cannot view the forum...  please set us up a temp account and pm the details so we can access it...  we have a policy of not registering on sites from a history of getting spammed doing that... and if you create the temp account, you can remove it when done...  please be sure it is going to Ike and myself...  I will have limited access to the forum for the next couple days...

Avatar
SooLi
Member
sp_UserOfflineSmall Offline
Oct 8, 2014 - 1:37 pm

I created the account and PMed the info to you and Ike.  Please confirm receipt of the PM.

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Oct 8, 2014 - 1:44 pm

got it... If Ike can look this afternoon, great...otherwise, I will try (no promises) to look from hotel when I get there... otherwise will be tomorrow night..

one thing you could try, with the other wp search plugin disabled, go to forum - integration - page and permalink, and try resetting the forum permalink... then try again...

possible the other plugin has a greedy rewrite rule that needs to be flushed (updating ours will do that) after being deactivated...

Avatar
SooLi
Member
sp_UserOfflineSmall Offline
Oct 8, 2014 - 2:04 pm

i disabled the other plugin and clicked Update Forum Permalink in the Integration settings and still the same result.

Avatar
Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Oct 8, 2014 - 2:59 pm

Yes I have received the PM and will take a look shortly

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Oct 8, 2014 - 11:18 pm

was able to take a look tonight...  quite odd... something is interfering with the wp page template process...  its not recognizing the search results page as a forum page... hence the wp 404 page display...  being in a hotel, I dont have all my dev tools I do at home... will need to look at the various http requests and see what is going on... is it a redirection? or just a rewrite rule issue?  but may not be able to know that without a lot more digging internal to the site and wp internals...

but a few questions...

are you running any caching plugins or redirection plugins?

any special rules in the .htaccess file?

is that wp search plugin active or deactivated now?

separate issue...  have you looked at your site on a mobile display??  The theme is not working right... either the js or css cache is stale (doubt it) or still have a permission issue on your server and cannot php parse css files...  is that unified for tablets you have set up?  what theme are you running for desktops?

Avatar
SooLi
Member
sp_UserOfflineSmall Offline
Oct 9, 2014 - 7:00 pm

Solved!

disabled bbPress and everything appears to be working.

thanks for your mobile feedback.  not a mobile user and this is the first we've heard this.  we are using Elegant Themes, Nexus theme.  We need to update it so maybe that is the issue.  can we ask you to check it out again after we update it?

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Oct 9, 2014 - 8:56 pm

glad to hear on search!  no, I mean the SP theme, not wp...

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 619
Members: 17361
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10127
Posts: 79625