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"number" of topics with unread posts not showing

ME Meztli
Meztli
Member

I have a common issue at my forum. The number of topics with unread posts is often not showed. However if i refresh the page, the number appear. This issue happens very often to me and all the forum users.

Any idea what can cause this?

Cheers

Thomas

http://friskyttarna.eu

88 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

It depends on what you mean by ‘not being shown’. Do you mean it is shown as zero or literally not present on the display?

ME Meztli
Meztli
Member

Sorry… i mean it shows as zero.

This also happens very frequently, maybe as often as every 4th page refresh.

ME Meztli
Meztli
Member

Forgot to mention that we also have issues with topics marked as read, but in fact still are unread.

Those two issue that i mentioned, apply to the drop down menu: “number of topics with unread posts” as well as the icon in forum view “this forum has unread posts in number topics”.

YS Yellow Swordfish
Yellow Swordfish
Member

Well first off it is probably important to know how it works. This old V4 wiki article is still accurate from that point of view so it would be worth reading: http://wiki.simple-press.com/faq-answers/understand-unread-post-lists/

Next – from the forum admins point of view are you using the SP admin bar plugin which will have an impact on this?

There are no knonn issues with this currently by the way and I do monitor my own lists and counts very carefully here.

ME Meztli
Meztli
Member

Yellow Swordfish said
Well first off it is probably important to know how it works. This old V4 wiki article is still accurate from that point of view so it would be worth reading: http://wiki.simple-press.com/faq-answers/understand-unread-post-lists/

Next – from the forum admins point of view are you using the SP admin bar plugin which will have an impact on this?

There are no knonn issues with this currently by the way and I do monitor my own lists and counts very carefully here.

Yes, i have read that article. However i can reproduce the issue just by clicking “forum” in the breadcrumbs and i can assure you that zero appears only after a few clicks.

No i am not using the SP admin bar plugin.

YS Yellow Swordfish
Yellow Swordfish
Member

Can you try an experiment and see if you can replicate that experience here on this site? I need something to work with and at the moment I can only assume there is something at play on your site but if you can replicate it here using the same code then that would help.

YS Yellow Swordfish
Yellow Swordfish
Member

So we are probably looking at something local to your environment which is always much more tricky of course.

Is there anything else not working as expected? And other glitches or unexplained occurrences?

ME Meztli
Meztli
Member

Yellow Swordfish said
So we are probably looking at something local to your environment which is always much more tricky of course.

Is there anything else not working as expected? And other glitches or unexplained occurrences?

I am afraid this is the only issue.

 

P.S.

Maybe you can help me with a question related to the list with “Unread and recently updated topics” below the forum.

Which topics should be visiable to guests?

The reason i am asking is because the list is working perfectly when logged in, but to guests it seems to update very seldom and irregular in forum sections that i am 100% sure guests is given “read only” rights.

It´s does not give new visitors the right impression when the list shows last post was updated 1 day ago, when in fact 25 topics was updated during the last two hours.

MP Mr Papa
Mr Papa
Member

guests will be shown the last X number of posts that they have permission to view…

are you running any kind of caching plugin??

ME Meztli
Meztli
Member

No i am not using any caching plugin.

If you take a look at my forum http://friskyttarna.eu/forum you will notice a strange thing with the permissions vs list in guest view.

All threads in the forums in the top group (Öppet forum) is open and readable for guests, and still none appear in the “Unread and recently updated topics” list.

The other groups below (Guild Wars 2, Lord of the Rings Online, SWTOR) have forums that are open to view the topic, but require member login to read the threads. All of those forums do appear in the “Unread and recently updated topics” list.

Should it not be the other way around?

I am very confused to be honest.

YS Yellow Swordfish
Yellow Swordfish
Member

Well if a user can see the topic titles – even if they can not read the posts – then they will be selected to appear in such lists so it is not wrong that such topic appear. Whether the list is showing an accurate list might be a different matter and if it is not then this could be related to the other anomalies you have reported.

Let’s try something. Go to the forum admin > Toolbox > Error Log. If there is anything displayed on the right hand side then clear it out using the button at the bottom of the list.

Run your forum page – refreshing the page as you say you can until you see the zero new posts. Then stop and go back to the error log and copy and paste the contents to me.

ME Meztli
Meztli
Member

I did what you asked, but not a single row in the error log. confused

YS Yellow Swordfish
Yellow Swordfish
Member

Well that’s a pity. I was rather hoping we might find something in there.
if you would be willing to let us have a look at all your settings by granting us an SP admin account I guess it might turn up something.

If you are willing then please PM credentials to both myself and to ‘Mr Papa’. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.