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Odd Menu Item Display Issue On iPads
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Ryan Siegel
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Jan 11, 2015 - 12:29 pm

It looks just fine on every browser I’v tested ( both desktop + mobile )

However, on the ipad (length wise) the forum menu item dissapears…

I’ve tried all of the following to troubleshoot:

*removed all custom css

*Removed all htaccess items

*Removed page cache plugin

*Removed all css/js/problem-with-post-edit-buttontml modifers ( minifiers,etc)

*Disabled Forum ability to minify

*updated forum plugin (simplepress)

The issue doesn’t crop up on software like screenfly, which allows you to preview what the site would like look at different resolutions + devices. Issue appears on both the google + safari browsers – even after clearing cookies.

I've tried everything I can think of to try and troubleshoot…but no luck. I’m really at a loss here on what I could try next – Could really use some advice.

~Cheers

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Ike
Sawtry, UK
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Jan 11, 2015 - 12:45 pm

Its a tough one as some devices will sometimes use older versions of common browsers, although I'm not sure why that should cause something to simply not display. Either way, you can only test so far with browser/device emulators as they really generalise when it comes to versions!

What forum theme are you running - Unified? Also what version iPad?

When you say 'menu item', I get the idea, but exactly what menu item are you referring to?

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kvr28
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Jan 11, 2015 - 1:52 pm

@rionoskae some themes have an issue displaying the forum link in the menu, here is how I got around it, go to your menu settings and set up a members area link and just use a hashtag as the link, drop the forum and any login, register, etc link as a sub menu under it, that worked with one theme

Another method I have utilized is adding the forums to main menu with an icon, if the text disappears on a mobile device, the icon should still be showing

it's the only way I have found with some themes where even the integration settings do not fix the menu display issue

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Ryan Siegel
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Jan 11, 2015 - 5:21 pm

Thanks for the advice kvr28!

I'll try making it a submenu item and see how that fares, the issue is exactly as you describe it - The text for the menu item doesn't display when it's a active tab.

It's odd though because it works on nearly every other device / browser and emulator I tested with....It's just the physical iPad2 that doesn't seem to be working correctly :(

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kvr28
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Jan 11, 2015 - 5:23 pm

what browser are you using? if it's safari, try mercury, safari causes a lot of issues.

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Ryan Siegel
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Jan 11, 2015 - 5:26 pm

Also - Just confirmed the issue also occurs on ipad 1 - IOS 5 + ipad air - IOS 7.

I think the submenu work around would work..but I really would rather avoid that if at all possible!

@kvr28: It's both safari and the google browser for the iPad. It works on all desktop + mobile browsers i could throw at it...but for some reason the iPad is a no go. Really want to make sure my site is functioning properly for all devices ( especially the most popular ones )

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Yellow Swordfish
Glinton, England
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Jan 11, 2015 - 5:29 pm

A LOT happened in Safari in more recent IOS versions - mainly to the javascript which may well play a part here.
But kvr28 is correct - Safari basically sucks. Mercury tends to be excellent and more recently I am using Chrome on my iPad and that is doing very well.

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Ryan Siegel
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Jan 11, 2015 - 5:31 pm

@Ike: Tried multiple themes, and the issue isn't replicated on emulators just the physical ipad itself. (all 3 versions now - I had my web designer friend check on his devices as well)

The menu item I'm refering to is the forum menu item - When it becomes the active page the text completely dissapears...very, very odd issue.

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Ryan Siegel
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Jan 11, 2015 - 5:33 pm

@yellow-swordfish: I am a chrome fan myself - but my concern isn't for my personal viewing of the site - but rather the end users. Since the iPad is such a popular platform - I'd like to make it work as intended :)

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Yellow Swordfish
Glinton, England
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Jan 11, 2015 - 5:37 pm

I understand 100% but if it works under Mercury and Chrome then I can virtually guarantee you that this is a Safari problem and that we can't fix it.
I am an Apple OSX/IOS user through and through but Safari is one of the worse things Apple have ever done. It IS fast but it also a problem and not up to current standards. It is becoming the difficult browser in the corner that IE used to be,

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