Hi,
I am trying to use the “Order Groups and Forums” option but when I click the “link” to use it, the animated loading square(s) runs and then I just get a blank page. Is there a way to resolve this?
Thank you for your help.
Apologies for the delay in responding.
My best guess would be a script error/conflict. Do you know how to use the web console in your browser to report script errors?
I’m not that familiar…but I gave it go and there was nothing reported in the error console. Anything else I should try?
That attachment is actually related to the other issue I have pending…PM inbox not returning to zero. Please disregard unless you think it is related. Sorry for the confusion…I couldn’t remove the attachment when I went to edit the post.
attachments are removed under the attachments area…. remove existing attachment…
Actually, the real issue is the “Order Groups and Forums” option is not functioning. Which means that my clients can’t modify any forums or create new ones ones properly…
There were no JS conflicts reported in the error console. I disabled all plugins and I switched to default WP theme and still no success. Any other ideas? Everything else seems to work Ok. Even the PM Inbox is going to zero ( after switching WP theme ). But this is a real hinderance.
Do the followiung two panels work OK?
profiles > avatars
profiles > tabs and menus
I ask because these use the same technology…
its not even getting to the drag and drop stuff… the panel doesnt even load according to first post…
so there is an error somewhere… just need to find the details.. if not in error console, how about the php error log? or on forum – toolbox – error log?
might also be worth turning on the wp_debug option in the wp config file… and see if anymore data written to page…
There are no errors in the Toolbox, only warnings.
I turned off error reporting using the following code in the wp-includes/class-wp-error.php file
error_reporting(0);
@ini_set(‘display_errors’, 0);
I removed this code and the forum is flooded with Notices, but no Errors.
The error reporting is set to “error_reporting = E_ALL & ~E_NOTICE” in my php.ini file
The WP_debug option is set to TRUE.
But I’m not getting any errors. Am I missing something in terms of error reporting?
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Is there way to go back to the previous version of the plug-in?
When I first updated the plug-in, the Ordering worked fine. Should I re-install the plug-in? My client really needs this functionality Thursday for their patrons.
Can you explain what you mean by ‘When I first updated the plug-in, the Ordering worked fine.’? Are you referring to this actual new admin panel saying that this worked fine? Because if you are the key to the mystery is probably the answer to the question – what happened next?
This is a new feature just introduced in version 5.4.1 in response to the problems many users were having with ordering under the older method. The only thing that comes to mind – and this should not be a factor but should be considered – is the sheer number of forum groups and forums that are defined. I note that the AJAX call to populate this panel never returns a response and am wondering if it is simply running out of resources of some kind. Are there really no such entries in the server side logs?
I am referring to the new admin panel…I upgraded the plug-in on Feb. 7 early AM. Aprox. six hours later, the moderator of the forum used the new Ordering function once, it worked, went to use it again with no success. I went to test and confirmed that it had stopped working. After upgrading the plug-in, I didn’t change anything else to make sure the functionality of the plug-in was sound. WordPress had already been upgraded to 3.8.1.
I’m not sure how to check the server-side logs…or what that means…and at this point, I won’t have the time to investigate that until tomorrow.
Is there way to go back to the previous version of the plug-in? Should I re-install the plug-in? I really need full functionality today if at all possible. In the previous version version of the plug-in, we noticed there were some issues with ordering the forums, but could work around it. But now we can’t use it at all.
So after that initial use were more forums added to the list or was it always that large a collection? It is the only thing that comes to mind. As I said – use the console and you can clearly see that the XMLHttpRequest never returns, If there was an error then I would expect to see it returned – but if it was a resource issue- memory or some such – then I could understand this.
Yes – it is possible to go back to the previous plugin version. Ideally you should return the database to it’s backup point. if you can’t do that then you can install the previous version of the plugin and then manually change values in the ‘sfoptions’ table that should allow it to function. There were no database updates between 5.4.0 and 5.4.1 as fare as I can see so that should be achievable. So – can you restore a backup?