Hi there:
Users have been complaining about issues with the forums where they are missing text in some messages, like in the attachment.They can see and access attachments, see signatures, but not the text of the message. Yet in the message below you can see text. If they try to reply to this message, they get an “Access Denied – You do not have permission” error. They can add a new message to the same forum so quite confusing why they can’t see the text.
Any ideas?
Possibly a caching issue? Is the forum page excluded from any page caches you or your host might have installed? Or maybe you have a CDN that is caching the page?
I’ve shut off every cache I can in Siteground to no avail. I’ve asked them to let me know if there are other options.
However cache issues that only effect one forum? And only some users? And gives an error when replying ONLY to those threads where they are missing text? Seems like an odd group of symptoms for caching issues?
If its just one forum then check the WordPress debug.log file to see if there are any errors in there when the issue shows up.
If there’s nothing in there, it might be a weird conflict with another plugin and would require a little more drastic troubleshooting measures to verify that theory.
Thanks.
That would be in wp-content? Nothing there. I’ll try disabling plugins to see if there’s any impacts.
Its usually in wp-content but only if the WordPress debug flags in wp-config.php are turned on. And, sometimes your host can move it to a different folder so check with them to make sure they didn’t do that.
I set up a new General conference just to see if it as a specific conference getting corrupted in some way but still an issue. I set
in wp-config.php and will let the users know to try again. Is there any other debug settings I can turn on?
Turning on the debug flags isn’t going to automatically fix the issue. But there might be info in the debug logs that could help determine what’s going on. When you bring up the topic with the missing text, are there any new entries in the debug.log file?
Thanks.
Yeah for sure – nothing in the debug log except imap_open() errors which happens sometimes. Someone sent me another example attached. For me this message has a body of text, for some people (seemingly without any particular rhyme or reason) they see a blank message body and get an security error when they try to respond.
The user who can’t see the text is an admin – I can see it (as an admin) but others can without admin privileges.
Sorry got a little busy. I created a new admin and the new admin CANNOT see the text. Does that help?