Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
PM issues
Avatar
audrey boss
Member
Free Members
sp_UserOfflineSmall Offline
Sep 5, 2013 - 7:17 am

Hi, 

 

We recently sent a PM to all members to let them know about upcoming site maintenance and we received many emails saying the same thing. Basically, members can see they have a new message because there is a '1' in red in the 'Inbox' button but when they click they get a message which says 'The requested topic does not exist' and there is no way to access the PM system so no way to send and receive PMs. I also have the same issue although I was previously using the system just fine. I have checked PM Options and also the permissions for my various User Groups and it all seems to be fine. Can you help? Thanks. Audrey

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Sep 5, 2013 - 7:40 am

So does this mean you sent this PM before it went wrong? And did it go wrong following an update of the plugin? And - if you look in your forum-plugins storage folder does the name of the private-messaging plugin have a number on the end which should not be there?

andy-signature.png
YELLOW
SWORDFISH
Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 620
Members: 17365
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10128
Posts: 79626