When signing in there is a warning message for my user that their topic is waiting moderation, but when clicking into it it says Topic doesn’t exist.
How can I clear up this message? Where is it that I can see if a topic is awaiting moderation and take action?
Nick
that means that the user created a post and its awaiting moderation… its awaiting moderation by an admin or moderator…
so as admin, how do you moderate posts? two most common are admin bar plugin and the forum tools…
when you say ‘click into’, is that the user or the admin? as admin, can you visit that topic? and see a post by that user in moderation?
That user is a moderator for all forums
When I say click into it is as that user that message is clickable, and he is a moderator.
As an admin I don’t see that post anywhere, I have the admin bar plugin but I dont’ see anything anywhere that is awaiting moderation.
so was there at one time? did an admin or moderator remove that post? asking because wondering if our cleanup on those at delete did not work…
after asking him what happened it seems the post went into moderation (before I changed setting to not put all posts in moderation) and while it was waiting to be moderated, he moved the post into a different forum and it went out of moderation and posted, but that message never went away.
yup. understood with the last post. ticket open – we need to research what is going on. perhaps the user moderation notice did not properly get cleaned up when the moderator moved it to a new topic…
One of our moderators (who is an Admin) is experiencing an issue like the Original Poster. A post was under moderation and the topic was deleted, yet he is still getting the notificaiton at the top of the page requesting approval. The link to the post points to nowhere, since the post was deleted. Did you guys figure out the resolution of this issue?
Just to clarify. He is seeing one post as Needs Moderation: in the admin bar and then he clicks on View new posts (in the admin bar) the post is shown as needing moderation or no post is shown that does?
Brandon C said
Just to clarify. He is seeing one post as Needs Moderation: in the admin bar and then he clicks on View new posts (in the admin bar) the post is shown as needing moderation or no post is shown that does?
When he clicks on View, no post is shown since the topic which it is in is already deleted.
OK – so we ARE talking about using the Admin Bar plugin – which has the ‘View’ option and the buttons to delete, approve, go to topic etc.
So – the most curious thing here is that you say ‘one of your moderators’ sees this phantom post. But the admin bar is a shared resource – in other words all moderators/admins that can use it will see the same results (although moderators will be subject to their permissions set up).
So what about say, the SP admin. Are they seeing this post?
Yellow Swordfish said
OK – so we ARE talking about using the Admin Bar plugin – which has the ‘View’ option and the buttons to delete, approve, go to topic etc.So – the most curious thing here is that you say ‘one of your moderators’ sees this phantom post. But the admin bar is a shared resource – in other words all moderators/admins that can use it will see the same results (although moderators will be subject to their permissions set up).
So what about say, the SP admin. Are they seeing this post?
Oh sorry, no admin bar. I mean when he clicks on the link in the moderation announcement at the top to the deleted post, it goes to nowhere and the moderation prompt is still shown. I’ve switched him between various user groups and it still shows at the top apparently.
Ah OK. So we still have the odd minor issue with removing a notice if the post gets moved or deleted. I will open a ticket and have another look at that to see if I can locate the issue. Thanks.
This notice is actually about posts made by that user. As we hide posts awaiting moderation then there is no way for, say, an unregistered guest user to ever see that the post was properly saved or to check on it’s status. Hence the notification. So either this now removed post was originally made by your moderator (perhaps when not logged in if you allow guest posting) – or it has somehow become cross lined top the wrong user.
It will disappear after a short while as it does have a lifespan. In the meantime – if you wanted to remove it manually then you would be able to locate it in the ‘sfnotices’ table and delete the row there.
I will see what I can find in the code. Do you by any chance remember how this post was dealt with originally?
It was during testing and he forgot to tell me (/sigh :P). He created the post at which I created a newly registered user to check the permissions. With the newly registered user I posted a new post which prompted with a moderation alert. I then changed the permissions and privileges for the usergroup for the test user and deleted the rest of the topic. The test user was also later deleted from users list.
What’s the duration of the alert until it disappears?
