Support Forum
As stated in my first post, I am most appreciative of your kindness. I thought I would just be helping my client create usernames & passwords and did not expect to be "expert" tech support.
Issues #2, #3 & #4 -
- When a Forum member tries to reply to a message, the reply box does not appear right below the message they are replying to, but under the entire inbox, "meaning you have to scroll waaaaaay down to find it." Is there any way to move it directly under the original message?
- When Forum members get a notification that a thread they have subscribed to has a new post, the text of that reply shows up in their email, which discourages them from logging onto the Forum. Can the email simply contain a link to the topic?
- The City of the Forum member is only appearing next to messages from the older members. It is not showing up for newer members even if they add a city to their profile.
Thanks so very, very, very much for your help!
Tim
sorry, no way to move the reply form... actually, you can move the form, but it currently has to be fixed to one location... and if working properly, there is no scrollling - it will auto scroll your screen down to the form...
there is a filter on the content of the email.. so you can use that filter to remove the post content... lol, you are the first to ever ask to remove the content! everyone was screaming for it to be added...
are you sure they have actually entered a location? they must enter it on the sp profile form for location...
Visit Cruise Talk Central and Mr Papa's World
Thanks again Mr Papa,
so, #1 - are you saying it's probably not working properly?
#2 - haha. well, not me asking for it! My apologies for being such a newbie here, but where do I locate the email content filter? One of those things I feel I've clicked all around looking for to no avail.
#3 - I'm kinda just going by what the "lady in charge" has reported. Ok, so I'm looking at a new forum member's profile and listed under Location is her city name. I went to one of her posts and the Location is not displayed. I pulled up an older member who's city name does appear next to her posts, but in her profile, the Location is blank! So, it's getting it from somewhere besides their Forum profile.
#3 (continued) - Now I'm really confused. When I view the members page, those members with a city displaying seem to actually have it as the value in the "Forum Ranks" field. I don't even know what that's about.
Thanks for any additional help!!!!
Tim
no know issue with the screen auto scrolling down to the reply form... if its not, then likely a js conflict..
to remove the post content from the email, we just need to add a standard wp filter... in your spFunctions.php file of your sp theme, you can add:
add_filter('sph_subs_post_content', 'my_email_content');
function my_email_content($content) {
return '';
}
which should remove the post content from the email... as always, we strongly recommend you make your own theme instead of editing ours: http://codex.simple-press.com/.....g-a-theme/
now I am confused... are we talking about location display on topic view (list of posts) in the user area? or in profile? or members list? or all? and showing up in ranks field??? field on the edit form? maybe a screenshot would help...
Visit Cruise Talk Central and Mr Papa's World
Thank you Mr Papa!
#1 - thanks.
#2 - I'll give all that a go tonight.
#3 - well, the Location I am referring to is what I (and the site owners) understood to be the user's city that they were to enter in. Obviously that is not the case.
The real issue is that the forum is not displaying the new members City. The top 3 images show one user (let's call her "K") with her city displayed. The 1st image appears to the left of her post within a topic. The 2nd image is how her profile is displayed when listing all the members. Notice her city is under "Forum Ranks" (?). As mentioned, we all thought the field "Location" was the city, but in the 3rd image (edit profile), the Location is blank. And when I edit her profile, I cannot find anywhere that "Nashville, TN" is entered!
The final image is a new user (let's call her "B"). Her "Forum Rank" is set to 'Member' and so that is how it displays next to her posts instead of her city.
Very very grateful for your help!!
Tim
To me, it looks like the location (keep in mind its just a text string, so whatever a user enters - does not have to be a city) is not actually being output anywhere... which would be expected since the profile field is blank...
it does look odd though to see what appears to be a location showing up in the rank location... what ranks do you have entered on forum - components - forum ranks? also any special ranks defined?
also, can you look in your db... at the sfmeta table... and tell me what you have for rows where meta_type is forum_rank?
no caching plugins, right?
Visit Cruise Talk Central and Mr Papa's World
Ok, thank you for helping me find "forum – components – forum ranks." It does indeed have 5 general regions which the members are apart of (including "Nashville, TN" as in the example of "K"). So, I guess the person who set that up thought that was a great way to do it? And apparently (now that he's gone), no one knew that. I don't think that is exactly how the client would like it going forward and would rather have the Location text field displayed.
Hate to be so green, but would the db be within the admin panel? If so, can you navigate me to the sfmeta table > meta_type is forum_rank. Thanks again!
dont worry about the database... you have already discovered enough... just remove those forum ranks that are cities... if these were special ranks, nothing else to do... if they were regular forum ranks, just set up a basic set of ranks based on post count that works for you...
Visit Cruise Talk Central and Mr Papa's World
It will mean the forum members themselves will need to enter their location in their user profile. So it is then down to the individuals. The template you are using most probably already displays the location but that is easy enough to check by checking a user who has set that data up.
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