Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
Safari and File Uploader plugin
Avatar
Emmet Brown
Member
sp_UserOfflineSmall Offline
Mar 28, 2016 - 2:27 am

The file Uploader plugin doesn't work on Safari - this we all agree on.

What I cannot comprehend is your response.  Blame Apple and ask them to fix Safari?  

Over 90% of my users access the site with Safari on an iOS device.  I cannot expect them all to switch to a different browser - this is patently unreasonable.

There has got to be a solution.  I seem to be able to use safari to upload to many other sites, in fact the add media button in Wordpress seems to work in Safari.  Please have another look and see if you can come up with a solution.

Does anyone know if a tinymce plugin can be employed to solve this issue with simplepress?

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Mar 28, 2016 - 12:37 pm

Emmet Brown said
The file Uploader plugin doesn't work on Safari - this we all agree on.

Yes... Sucks doesn't it.

What I cannot comprehend is your response.  Blame Apple and ask them to fix Safari?  

Why is that so incomprehensible? For years and years Microsoft Internet Explorer did not follow all standards or behave itself properly and web developers had to often basically create 2 different pages - one just for IE. Maybe a little exaggeration there but not far from the truth. So we all blamed Microsoft who, one day, owned up and put things right. 

The file uploader library used in our plugin works, as far as I am aware, on all other browsers - at least all the main ones that I have tested  - except Safari on IOS.  There are actually quite a few things that do not work on Safari (IOS or OSX) but work everywhere else. Mainly we can code around them and add a little special logic. It has been particularly true of the JavaScript engine which has appeared to lag behind all other browsers for quite a while.

Over 90% of my users access the site with Safari on an iOS device.  I cannot expect them all to switch to a different browser - this is patently unreasonable.

Wow... that's an impressive number of iPhone/iPad users you have...

There has got to be a solution.  I seem to be able to use safari to upload to many other sites, in fact the add media button in Wordpress seems to work in Safari.  Please have another look and see if you can come up with a solution.

OK... let's be real serious. The particular problem has no relevance to other uploader scripts or libraries. We are specifically talking about the PLUpload library which is what SP uses. It is worth saying now that their own support forum has many entries on this subject as do various other general developer forums - sometimes with a possible workaround that may have worked for one person but none of which has yet worked for SP.

So - the plUpload people are aware of the issue but have failed, so far, to fix it which still, to my way of thinking, suggests that they too feel this is first and foremost a Safari bug - using the same logic as I have above. But yes - the WP Add Media panel also uses plupload as it's backbone but, as I understand it, a very heavily customised and altered version.

The actual problem appears to be that Safari (IOS) fails to accept and process the initialisation of the plUpload code. Again - unlike all other browsers...

Does anyone know if a tinymce plugin can be employed to solve this issue with simplepress?

Not sure if you realise it but the plUpload library does, indeed, come from Moxie who are also the creators and developers of TinyMCE.

OK - what are we doing... Well - not a week goes by that we do not check back with the bug reports from the plUpload dev team to see if any progress has been made. We have also tried repeatedly to implement any suggestions that have been made out there in the wider development-land with, so far, no success. We do have a new suggestion to try which we are discussing at the moment to see if it is possible. In short - this is a high priority issue that we want and need to get resolved. Like I said at the top. It sucks.

andy-signature.png
YELLOW
SWORDFISH
Avatar
Emmet Brown
Member
sp_UserOfflineSmall Offline
Mar 28, 2016 - 3:44 pm

Thank you for your reply.  You could likely tell by my tone that it was written at a point of frustration after everything else seems to work except this ONE thing.

Yes, 90% ios on mobile devices.  My users are accessing from work, and they work from vehicles where they don't have desktops available.  And for whatever reason iOS is dominant.

Argh..  frustrating.

Thank you for your efforts, I'm not sure what to do right now. We need this capability and I don't want to switch. 

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Mar 28, 2016 - 8:36 pm

we want to find work around Safari lack of support as much as you do!  and continue working it...

fyi, but on both iphone and ipad, one can always download the far superior chrome browser which works fine...

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Mar 29, 2016 - 11:01 am

It's one hell of a coincidence but thanks to a new lead I seem to have found a fix just this morning.

It will need the usual round of testing of course and might be dependant upon a small core change (not sure yet) which would mean it will make it into the next update due at the same time as WordPress 4.5 - which is currently in the release candidate 1 stage. So close.

andy-signature.png
YELLOW
SWORDFISH
Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Mar 30, 2016 - 8:33 am

Without knowing whether you will read this - I note you did not subscribe to the thread - but I can now state that this problem is finally resolved and will be delivered in our forthcoming 5.6.5 update due alongside the WordPress version 4.5 release

andy-signature.png
YELLOW
SWORDFISH
Avatar
kvr28
Member
Free Members
sp_UserOfflineSmall Offline
Mar 31, 2016 - 7:44 am

great news!

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Mar 31, 2016 - 9:07 pm

test well so far anyways... fingers crossed!

Avatar
Emmet Brown
Member
sp_UserOfflineSmall Offline
Apr 1, 2016 - 1:08 am

This is GREAT news!!!  (I didn't subscribe, but I have been checking back here fairly regularly as this is a new install for us).

I can't say how happy I am to hear this news.  Very excited.

Thanks again for your efforts and please again excuse the tone of my first post..  late nights can have such negative effects on mood - I should remind myself to wait until morning to send email/posts.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Apr 1, 2016 - 5:18 am

No worries. I know how these things can start to annoy after a while.

andy-signature.png
YELLOW
SWORDFISH
Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 619
Members: 17361
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10127
Posts: 79625