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Hi,
All of a sudden Simple-press has stopped functioning properly I can't seem to update any settings in the admin area.
When I click any of the update options buttons but nothing seems to be happening. in addition to this when I also click on the help tabs a window will pop-up up but no content is present?
It's quite confusing as I haven't made any major changes to the site. the last two settings I changes were force password on login and activating the site refresh to 300sec.
its a closed community (in testing) so if you need access to have a look please let me know and I will send login details.
don't really want to post on for all to see.
Cheers
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Site refresh? What is that?
generally speaking things don't just stop working. Things change and THEN they can stop working. So are you sure no other plugin/theme updates of any kind? Have you also tried completely closing down your browser and reloading or even rebooting your machine. Some browsers (Firefox for example) do not always release all of their resources and can slowly grind to the point where they will fail to load items so that is worth a try.
And if all else fails then yes - Please PM credentials to both myself and to 'Mr Papa'. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you. But lease make sure to make that account an SP Admin...!
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YELLOW
SWORDFISH
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Apologies not site refresh "auto update" in the "Options menu" under "Global settings"
I have tried all the tripical processes (browser refesh, empty cache, restarted my computer, even rebooted the server) but no joy.
I know that there is always a reason bhind things suddenly not working which is why i's so confusing as we have made no major changes and the problem now being that I can't change any settings in the admin area to be able to test as clicking the update option doesn't work.
I was thinking that it could be a javascript conflict but again we haven't added any new plugins or themes and it was all working like clockwork before.
I will pop you a PM with admin login details so you can see whats happening/ not happening in the admin area.
hope thats ok
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Hi Sorry just been informed by our IT guys that they didn't reboot the server so we're going to give that a test first before I send over login details and waste your time.
WIll kep you updated.
Cheers
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Right quick update our dev team have rebooted the server but unfortunatly it hasn't resolved the issue so I will PM you with login details if thats ok.
Cheers
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Well I don't have a solution yet but I DO see what is happening. What I can't explain is why it is happening semi-randomly. For example I WAS able to update an admin options panel but only once!
The failures are occurring in the header data sent with the request. When they fail they are not being sent as XMLHttpRequest requests and, in fact, other header data - such as cookies for example - are not being sent either. Now this is getting into waters where my knowledge is pretty grey but why this should happen in some places and not others is a big puzzle.
SP exclusively uses jQuery for all AJAX requests - although as we mostly use the .load() function this is technically AHAH. For reasons unknown, these requests are sometimes being stripped. Other times being sent correctly.
I would assume - and remember this is all grey to me - that the likelihood is that these headers are getting stripped when they arrive at the server but who knows - there may be something operating on them that you have installed.
I think you need to firstly have a chat with your server team about this. It is also worth pointing out, of course, that MS IIS is not a WP favourite server but it should work!
I do have screen shots to back up what I have stated above and will happily send them to you if you need them to look at.
Nice looking site by the way. Very attractive.
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YELLOW
SWORDFISH
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Thank you for looking into this I will definitly speak with our server guys.
I know IIS7 isn't the prefered option up untill yesterday everything was working perfectly so I think your suspisions about it being a serverside action causing the issue could well be hitting the nail on the head.
If you could send me the screenshots that would be very helpful as I can pass them onto the tech guys.if you can email them to ben@time4advice.co.uk that would be great.
and thanks for the compliment on the site design (I do try my best) 🙂
Thanks again for your help on this and I will update this post oce I have more infomration as it may prove usful to someone else in the future.
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Hello again,
I'm just running some tests and got the following error in my consol:
XMLHttpRequest cannot load http://www.time4advice.co.uk/c.....m=addadmin. Origin https://www.time4advice.co.uk is not allowed by Access-Control-Allow-Origin.
is this the strippling out you were refering to?
Thanks
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