if you changed the wp prefix, did you actually update all the tables in the db?  was it manual or a plugin?  and did you change it in your wp-config.php file?

I used a plugin better wp-security and yes it automatically changed it on the wp-config.php but it still doesn’t show. So, there must be another file that simple-press uses.

This is sort of urgent but please respond as soon as you can i’ll be on here the whole day. Thanks

No, we dont use another file… the prefix comes directly from wp-config.php… however, as I asked originally, that plugin also has to change ALL the tables in the db… did it change ALL or just wp? you need to actually look at your db… I guess its possible you could have modified our config… sp-config.php in our plugin root… but by default we just set it to wp prefix…

Oh okay, well now it shows but it doesn’t show up for me the administrator. The better Wp-Security Plugin has this option where I can change the user_id and I changed it. So, it doesn’t show up for me when I’m logged in.

I already gave my new user id administration rights on SP but I still can’t see the forum. I went to my database table and I don’t know what to modify. I know I have to modify membership column on the sp_members table but when I copy it from a user that has already signed up and posted it I still can’t see the forums.

I could go more indepth with you but I don’t know if you have the time. If you do please PM Me thank you!

in sfmembers, find the row for you your user… search on display name… look at the user id there… does it match the wp user id you changed the account to? if not, make it the same…

why answer in pm?  takes longer to deal with since forum topics get priority…

so what is not displaying?  the entire forum? or posts?  you would get errors if the prefix was wrong… sounds more like a permission…

when you are logged in, go to your SP profile, the permissions tab… for a forum in question, look at the permissions… perhaps take a snapshot and post it here…

I sent you guys an email through the contact form regarding about this please take a look.

like pm, support will be much quicker through the forum than email…  answering questions we pose is the only way to get to the bottom of it… 

as mentioned in previous one, I dont think it has anything to do with prefix… you forum would not display at all with errors if that was the case…  sounds like you are just missing the post content – based on your comments..

I don’t know what was the problem but I don’t want to go through with it anymore. I sent you guys an email asking for a refund. You can check my site out and see I don’t have the forum anymore.

Please read the membership policy… link below the footer of the forum…

Okay, I’ve read that but how are we suppose to review it if most of the time you guys aren’t online and when you are it’s in periods of 30mins – 1 hour. I really don’t have that kind of time to wait and get things resolved.

To avoid all that mess, I simple just want my money back.

sorry, so we should be online in the forum 24/7?  would need to add a few more zeroes to the subscription amount…

Refund requests will only be considered where it can be shown that our support has failed in some definable way.

That is why I want my money back, poor support. I’m pretty sure you just have enough money to hire a support team.

6785 members and probably 10% are still active is just enough to hire at least 2-4 more people.

Even if you don’t want to hire, you guys should be having shifts so you don’t have to work 24/7….

Now, I’m asking you nicely please give me my money back.

This is probably a waste of my time responding to this but I am going to anyway.

Firstly the 6785 members (actually 6715) is based on an erroneous assumption on your part as the vast majority of these ‘members’ registered prior to the current ‘membership’ model being introduced. There is no way we can employ people to work the forum. Also erroneous is the suggestion that 10% remain members when their membership expires. Because we allow ex-members to continue to download updates to core SP and our plugins then no – most do not renew.

During your membership you raised four topics on the forums. The longest you waited for an initial reply was 1 and 3/4 hours which was bad luck really because you happened to post when one of us had just gone to bed for the night and the other was about to get up in the morning. A second topic you waited about an hour for. The other just under half an hour and one you had to wait a whole 4 minutes before I answered. if I got these kinds of response times on dedicated support frameworks I have to use then I would be a much happier man.

Looking at your support threads I do notice that you had a tendency not to answer questions we asked. This can make it very difficult to offer advice as we do rather rely on information we receive. Your final thread (this one) appears to be all about trashing your admin rights because another WordPress plugin performed an action that personally I find quite bewildering and clearly took absolutely no account of any other plugin that might have been dependent upon core data. Another user actually used that plugin just last week and with a bit of simple co-operation and discussion he was back up and running successfully very quickly.

And lastly – despite your attempt to re-install (without taking advice before doing so) I still am quite confident that the problem can be resolved – unless you have now removed SP data of course. I totally fail to see any failure in our support plus we were given no opportunity to sort out what was not only a simple issue but not one directly caused by any failures in Simple:Press.