Support Forum
I just installed the latest update and the details for one of my forums are coming up blank. You'll see it about half way down the "Discussion of the TV series" section.
If you click on one of the sub forms you can navigate back to the parent forum and everything seems fine, the info & link just aren't showing on the main page.
It would be useful to know the above but if it was from 5.4.0 then the update included no database changes so I don't see that side of things having any bearing.
This is so obscure and unique I am not even sure what questions to ask!
I guess the first one has to be - when you go to the forum admin > Manage Groups and Forums then does this main forum show up properly in that list?
Is the forum slug supposed to be 'behind-the-scenes-1'? If you edit the forum record and then update it does it suddenly bounce back? If yes - by the way - it would be nice to know what, if any, changes you made to the record.
YELLOW
SWORDFISH
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Umm.. I'm not sure which version I updated from, I tend to run the updates as soon as I know they're there though. I do recall a database update but I'm not sure if that was from updating this site or another one, it's a bit fuzzy.
The slug should not be -1 but now you've pointed that out I've just noticed the parent forum (Behind the Scenes) is showing in the main list but the sub forums aren't connected to it, they're connected to that "blank" forum instead. There is definitely only one "Behind the Scenes" when I look at the forums via the back end.
No, I can't edit forum slugs it reverts to the default when you save (not just on the Castle site, I noticed it on the other site first)
If you look at castletv.net/forums you'll see Behind the Scenes as a forum.. two down the list you'll see the child forums connected to the phantom forum. Behind the scenes shouldn't be ordered in the list where it is, it SHOULD be where the child forums are. So I'm thinking this is connected to the new way of ordering the forums...?
ETA: I can't get the forum order page to load.. just get the "spinning" boxes
Oh my the slug issue is a worry. I will investigate that as a priority.
We have one other user who has said he has had a problem with the new ordering and it is probably significant that both of you have quite a large number of forums. Our belief has been that it is is a resource issue and that the server is either running out of php memory or is timing out on the ajax request. His forum was returning no ajax response suggesting the server was abandoning the call.
So - one question is still should the 'behind the scenes' forum slug have a -1 on the end? And the other is - if you go to edit the first subforum under 'behind the scenes' is it's parent set to the correct forum?
YELLOW
SWORDFISH
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No, it should not have -1 on the end (I did state this earlier)
I'm not sure what you mean by the second part. Do you mean in the admin section or the front end? Front end if you go to one of the sub forum and then navigate back to the parent forum from there it'll take you to the one with -1 (which is the one that shows a couple of places up in the list, not the phantom one)
Well you should be able to remove the -1 without a problem. if you can't then it suggest that either there is another forum already with the same name or a blog post/page with the same name.
And when asking about the parent forum of the first subforum I was meaning in the admin (Edit forum)
YELLOW
SWORDFISH
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