Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
Submitting a topic is causing "Unable to save, No Topic or post has been entered"
Avatar
Ronen Laviv
Member
Free Members
sp_UserOfflineSmall Offline
Dec 10, 2013 - 3:53 pm

Hi,

Trying to add new topic, I can only add the title.

The body is grayed, and I can't add text to the body.

Then, if I try to save, I get this message: "Unable to save No topic post has been entered and post cannot be saved"

 

Could you please assist ?

Site: Appgo2market.com/forum

 

Thanks,

Ronen.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 10, 2013 - 4:21 pm

Clearly as a visitor to the site I am not able to make posts or create topics so I can not check the editor.

But - one the most common problems with the editor can be if you haver another plugin active that adds buttons to the tinyMCE editor on the admin side. Plugins that extend it. Is this the case?

andy-signature.png
YELLOW
SWORDFISH
Avatar
Ronen Laviv
Member
Free Members
sp_UserOfflineSmall Offline
Dec 10, 2013 - 5:46 pm

In the past we have been through that, and the site was stable.

I don't think much changed plugin wise.

Sent you a PM with admin rights.

Thanks for the help,

R.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 10, 2013 - 6:05 pm

Well - two-fold issues although I am not sure about any of them!

First up there do appear to be items being added to your tinyMCE editor. I see three in all. 'EVS Video', 'Slider Pro' and 'WLP Shortcodes'. It s possible - just possible - that one of these is configured badly and is attempting to add content to the editor toolbar in both the admin and the public site which is unwanted (and usually easily fixed).

The other concerns WishList Tags. I see you actually have this plugin deactivated but for some reason it seems to be trying to load it and then failing. This might possibly be the culprit but I am unsure why it would try when not active.

andy-signature.png
YELLOW
SWORDFISH
Avatar
Ronen Laviv
Member
Free Members
sp_UserOfflineSmall Offline
Dec 11, 2013 - 5:00 pm

Thanks Swordfish,

If it's ok with you, I'd like to ask you to walk me through the logic (teach me to fish, instead of fishing).

1. What did you do to understand that the three suspected plugins are WLP Shortcodes, Slider Pro and Wishlist Tags ?

2. How do you see that wishlist tags is being loaded and fails ?

I'll try to disable those and let you know, but I wanted to learn your debug approach.

Thanks,

Ronen.

Avatar
Ronen Laviv
Member
Free Members
sp_UserOfflineSmall Offline
Dec 11, 2013 - 5:05 pm

in addition to the above, I deleted wishlist tags, disabled slider pro and EVP.

Still, same problem.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 11, 2013 - 6:18 pm

Ronen Laviv said
Thanks Swordfish,
If it's ok with you, I'd like to ask you to walk me through the logic (teach me to fish, instead of fishing).

1. What did you do to understand that the three suspected plugins are WLP Shortcodes, Slider Pro and Wishlist Tags ?

Simply looked at your new blog post page and looked at the editor buttons. These three are non-WordPress supplied core.

2. How do you see that wishlist tags is being loaded and fails ?

This is a curious one. For this I used Firebug which is an extension for Firefox (and some other browsers) and is about the best script console you can get.  By loading a new topic page with Firebug console open it gave me the following message: 'Failed to load: http://www.appgo2market.com/wp.....r_plugin.js'. This I know to be the WishList tags plugins and it is curious because i could see that it was deactivated but the code was obviously trying to load it.

Now - looking at the code being loaded (generated source via the View Source browser menu item) it looks to me like all of the necessary TinyMCE components are being loaded so at the moment still unsure why you are not seeing it.

But perhaps you could try something else. Go to the forum admin > Options > Global and turn off the options to compress and cache both CSS and JavaScript. At least temporarily. I am wondering if the actual CSS is being loaded for the editor.

andy-signature.png
YELLOW
SWORDFISH
Avatar
Ronen Laviv
Member
Free Members
sp_UserOfflineSmall Offline
Dec 12, 2013 - 3:25 am

Swordfish,

Thanks for the info.

I PM'd you with the admin rights.

May I ask your assistance to see how it can work, well ?

Thanks,

Ronen.

 

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 12, 2013 - 5:09 am

This is a picture of the console after trying to load the editor:

Screen-Shot-2013-12-12-at-09.54.50.pngImage Enlarger

The TypeError is quite specific. It is saying that the tinyMCE editor script was attempting to load something that it can not find. Now - I can only talk about probability based upon experience but most usually that means that a plugin that adds a component to the editor is trying to load itself on both the site admin and the site itself. But can not be found on the front end because it was not written to be seen on the front end. This is because many plugin authors overlook the fact that the tinyMCE editor can be used anywhere.

I have no idea what that missing component is but the only thing I can see on the editor in the blog post page ids a shortcodes addition that is non-standard. And I have no idea either what is putting that there but it will be either your WP theme or another plugin. Until that is removed - temporarily - so that the editor instantiation can be tested again there is nothing else I can do. If you think it is the WordPress theme putting that button there then I would strongly suggest you try switching to the WP default theme to see if that solves it then at least we will know where to start looking.

andy-signature.png
YELLOW
SWORDFISH
Avatar
Ronen Laviv
Member
Free Members
sp_UserOfflineSmall Offline
Dec 13, 2013 - 5:43 am

I just switched to wp 3.8 and switch to the deafult 2014 WP theme.

Same effect...

Help.... please...

You should have the admin rights in a PM that links to this post.

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 620
Members: 17365
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10128
Posts: 79626