Support Forum

Hi guys, I'm having a specific issue having to do with strange thread names appearing that look like HTML-escaped text. But that's not what this post is about.

I've hired WPCurve to help me support my site, and I typically ask them to tackle specific issues like this and recommend and/or implement repairs as necessary.

WPCurve support staff may or may not have Simple:Press support accounts. I guess I'll find that out soon enough.

But, should they need to access these forums, what's the best way I can get them access? In other words, for a point issue like this, could I temporarily give them my account info while they work through this issue, and then change my password back so you're not giving out "free" support on a shared account essentially, because that wouldn't be fair to you guys.

At the same time, it does seem a bit extravagant to buy them a full just for the occasional issue I need them to tackle.

Just looking for your guidance here...didn't want to assume anything and I'm happy to abide by whatever you feel is the right approach.

Thanks!