Support Forum

Trouble updating

FI fiddlerman
fiddlerman
Member

Last two times I tried to update SP I received this message:

An error occurred while updating Simple:Press: Download failed. Service Unavailable

Thanks

98 Answers

New Answer

MP Mr Papa
Mr Papa
Member

dont know… just checked and its fine… plus downloads are progressing at normal pace…  not a huge load on server…

FI fiddlerman
fiddlerman
Member

Just tried it again:

 

Updating Plugin Simple:Press (1/1) 

Downloading update from https://simple-press.com/download-manager.php?id=722…
An error occurred while updating Simple:Press: Download failed. Service Unavailable

 

I know that I can upload it and install it manually but is there anything else I can try to get it to work on the back end automatically?
Thanks

YS Yellow Swordfish
Yellow Swordfish
Member

It means your sever is reporting a 503 against our server – in other words it was unable to find it.

Rather odd. As Steve said above it all seems to be fine and other users are updating without apparent problem. Does this happen every time you try it?

FI fiddlerman
fiddlerman
Member

Only recently. I first thought it had something to do with the new membership plans. Paying for the plugins and such.

FI fiddlerman
fiddlerman
Member

Also, my wordpress is asking me to upgrade the Simple:Press Database.
I’m afraid to do it before a successful download of the plugin though.

 

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Plugin Simple:Press (1/1) 

Downloading update from https://simple-press.com/download-manager.php?id=722…
An error occurred while updating Simple:Press: Download failed. Service Unavailable

Disabling Maintenance mode…

All updates have been completed.

Upgrade the Simple:Press Database | Return to WordPress Updates page | Return to Plugins page

YS Yellow Swordfish
Yellow Swordfish
Member

What does the forum menu say? Is that offering the upgrade and nothing else? Or the pubic forum itself? is that loading up as normal?

FI fiddlerman
fiddlerman
Member

Forum menu offers nothing. On the back end, first a recommended upgrade, after the fail, mention of the database upgrade. I don’t want the database to be newer than the plugin.
______________________

You have version 5.5.8 installed. Update to 5.5.9 Build 13315. View version 5.5.9 Build 13315 details.
Compatibility with WordPress 4.3: 100% (according to its author)
Simple:Press Version 5.5.9 Release, Build 13315 is now available for download. See the changelog for complete details. Please note, this version of Simple:Press requires WP 4.3.

AFTER CHOOSING TO UPGRADE:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Plugin Simple:Press (1/1) 

Downloading update from https://simple-press.com/download-manager.php?id=722…
An error occurred while updating Simple:Press: Download failed. Service Unavailable

Disabling Maintenance mode…

All updates have been completed.

Upgrade the Simple:Press Database | Return to WordPress Updates page | Return to Plugins page

EK Edward Koon
Edward Koon
Member

Yes same thing here..

The sucks site updated fine but Doc’s Place returned the above mentioned error.

I ended up ftp downloading the updated core and plugins and manually uploading to the other site. Ran the database update and walla.. 

sp-update-failed.jpg

BTW i have seen this before on both sites. Just went to the url and downloaded from there. 

YS Yellow Swordfish
Yellow Swordfish
Member

Not sure I understand this: ‘Forum menu offers nothing’ What does that actually mean please?

On the back end, first a recommended upgrade, after the fail, mention of the database upgrade. I don’t want the database to be newer than the plugin.

Forget this mention of a DB upgrade in the update section of the WP Admin.

The important thing is what the forum menu in the admin says. You say it offers nothing but I don’t follow what you mean by that. And you didn’t tell me about the front-end/public forum itself and if it is working as usual.

YS Yellow Swordfish
Yellow Swordfish
Member

FidoSysop: Curious. SO hit and miss for you. But clearly OK for many others. I guess we need to check to see if WP have moved the goal posts on this in some way although you would expect that to effect everyone. And the manual download worked without throwing a 503….

EK Edward Koon
Edward Koon
Member

Even if the update does not complete and the error is showing in the page, the option to upgrade the database is still present. Possibly add a version check before prompting to upgrade the database? 

EK Edward Koon
Edward Koon
Member

Yellow Swordfish said
FidoSysop: Curious. SO hit and miss for you. But clearly OK for many others. I guess we need to check to see if WP have moved the goal posts on this in some way although you would expect that to effect everyone. And the manual download worked without throwing a 503….

Yes it was possible to download the update by pasting the url shown in a new browser window. So the file was available, just something interrupted the update process. Possibly CloudFlare rocketscript. But both sites are pretty much identical. Only the themes are different.

FI fiddlerman
fiddlerman
Member

Yellow Swordfish said
Not sure I understand this: ‘Forum menu offers nothing’ What does that actually mean please?

I mean the forum menu when not in the WP admin. When the admin is using the forum. Messages, etc. I guess I misunderstood your question. LOL

On the back end, first a recommended upgrade, after the fail, mention of the database upgrade. I don’t want the database to be newer than the plugin.

Forget this mention of a DB upgrade in the update section of the WP Admin.

That is what I figured. I think that FidoSysop’s suggestion to check version before mention of the DB upgrade is a good one.

The important thing is what the forum menu in the admin says. You say it offers nothing but I don’t follow what you mean by that. And you didn’t tell me about the front-end/public forum itself and if it is working as usual.

I copied and pasted the back end above. As you can see it offers an update to 5.5.9 Build 13315 from 5.5.8 installed.

FI fiddlerman
fiddlerman
Member

Same problem with the plugins by the way. I guess that one is obvious seeing that the server can’t connect.