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Updated to 5.8 and lost "add topic" icon
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Teresa
Member
sp_UserOfflineSmall Offline
Jun 28, 2015 - 9:59 pm

I updated to 5.8 yesterday. Today I went to add a topic, which I normally do from the listing of forums, and the little icon I normally use is missing.

A couple of weeks ago I took a screenshot to explain to a new member how to use that icon to add a topic, so I happen to be able to show you what I'm talking about (circled in red and highlighted with yellow).

Below it is a screenshot I took just now that shows no "new topic" icon there.

I can open the forum and click the regular "add topic" button but I would prefer to use the icon as I was able to do before. 

ScreenHunter_212-Jun.-28-21.51.jpgImage Enlarger

 

Regards,

Teresa

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Jun 28, 2015 - 10:18 pm

so this is wp 4.2.2?

are you sure the user in question has permission to reply to topics?  you can go to the user profile - permissions tab when logged in as this user (if guest, you will have to check guest permissions in admin) and see permissions in this forum...

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Teresa
Member
sp_UserOfflineSmall Offline
Jun 28, 2015 - 10:30 pm

Yes, this is WP 4.2.2.

 

I am the user in question. 

This icon allowed me to add a new topic (not reply to topics) without first opening the forum.

I can still add a topic once I open the forum, using the "add topic" button.

But I would like the convenience of using the icon without opening the forum first. 

 

Does this still sound like a permissions issue? 

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Teresa
Member
sp_UserOfflineSmall Offline
Jun 28, 2015 - 10:41 pm

Here's a screenshot of that icon on the support forum here (on the far right):

 

ScreenHunter_215-Jun.-28-22.39.jpgImage Enlarger

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jun 29, 2015 - 4:50 am

Is it at all possible that - for some odd and unknown reason - the icon itself is missing or corrupt?

Would you be able to look for it to make sure - in the SP theme /images folder - it is named 'sp_ForumStatusAdd.png' ?

If that is not the reason can other users see the icon? or is it every user? And I guess, if the latter, would you be able to make us an account so we could take a look as a user allowed to post? If that is possible then please PM credentials to both myself, to 'Mr Papa' and to 'Ike'. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.

andy-signature.png
YELLOW
SWORDFISH
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Teresa
Member
sp_UserOfflineSmall Offline
Jun 29, 2015 - 7:46 am

I checked the files: Yes, sp_ForumStatusAdd.png is there.

I logged in as a regular user and -- could see the icon.

So other users can see it. It's just me, the Admin,who can't.  

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Teresa
Member
sp_UserOfflineSmall Offline
Jun 29, 2015 - 7:48 am

Oops -- my mistake. What I was seeing is the "unread posts" icon that regular users see. But I never notice that because I always use the Admin Postbag.

When I log in as a regular user I can't see it that way either.

I'll be happy to create user accounts for you -- but you'll only be seeing that there's no icon for adding a topic.

However, I am going to have my coffee first. : )

Will PM you and Ike when I've created those users for you. 

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Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Jun 29, 2015 - 10:12 am

OK, I'm here for the rest of the day so will pick it up as soon as I see a PM.

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Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Jun 30, 2015 - 2:52 pm

So I've just taken a quick look and things do seem to be a little strange. The icon does indeed exist but it's not calling it, nor does it specify a URL.

Have to check, although you have updated SP and WP, have you also updated SP themes and plugins?

Also, is this a child, full custom or standard version of Default?

Could you try a different stock SP theme? CSS-Only, Unified or Stacked maybe to see if it shows up then?

Avatar
Teresa
Member
sp_UserOfflineSmall Offline
Jun 30, 2015 - 11:36 pm

Thanks, Ike.

Yes, I updated the SP themes and plugins at the same time that I updated WP and SP.

I do not know what version of Default this is. I will need to ask the web designer who set the forum up for me.

At the same time I will make sure it's fine for me to try a different stock SP theme. 

I'll be back when I have those answers. 

Regards,

Teresa

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