Support Forum

Hello Mr. Papa, 

I'm upgrading from the last version which the site considered to be updated (don't know what that is). I'm updating because the updates page indicates there is an update.

The URL above is just a placeholder URL so that I don't advertise this site's URL.

The file doesn't exist in /wp-content/blogs.dir/1/files/sp-plugin-styles-all.css because the directory doesn't exist. 

I did a test install of Simple-Press on a new site and after the install there was an error notification about an sp-resources folder not unzipping and I needed to unzip two files and manually create a directory (and the name of the directory I should create was blank).

The forum integrations page showed that five items were (x) red because the /wp-content/blogs.dir/1/files/ folder structure didn't exist. So this blogs.dir world doesn't exist on an existing installation where the forum works fine. And it wasn't created on a new install. But our server logs indicate that something is calling for those files in that /wp-content/blogs.dir/ folder structure.

I can't disable the combined JS CSS feature because I uploaded the latest version of the forum via FTP and the forum is now not available. The forum page gives a redirect loop error.

So I went to the Forum admin menu and there is no forum admin sub menu. The only option is to upgrade the forum.

I followed that link and it loaded a page which gave me two buttons to either Perform Upgrade or to Perform Network Upgrade.

I clicked Perform Upgrade and the page is sitting and spinning again (endlessly), with a message, "Upgrade is in progress--please wait. Below that is a box with a message that says: "Upgrade Aborted current build 9877."

So after waiting more than 10 minutes I refreshed the page and tried the Perform Network Upgrade option. Now the page is sitting and spinning again with the same two messages: "Upgrade is in progress--please wait. Below that is a box with a message that says: "Upgrade Aborted current build 9877."

And there is a third message: "Upgrading Network Site ID: 1"

While we have a multisite install we're only using one site right now.

So I tried the FTP upgrade and it failed. And because this is a large site with several thousand paying members I've got to restore it to the point before I tried this update. 

I seem to be stuck with an un-upgradable forum now. It fails automatically and it fails via FTP.

Now what can I do?

Thank you, 

Chris

Hello,

This time I tried updating the Simple-Press forum plugin with all plugins de-activated (except for Simple-Press).

I went to the plugins page and the only plugin available is Simple-Press:

- - -

Simple:Press
Uninstall | Network Deactivate
Fully featured but simple page-based forum

Version 5.2.6 | By Andy Staines & Steve Klasen | Visit plugin site
Latest version available: 5.3 Build: 10449 - Simple:Press Version 5.3 Release, Build 10449 is now available for download. This release includes new features and bug fixes. It requires WP 3.6 since WP core functionality has changed. Thus it is a recommended upgrade for all users. See the changelog for complete details. Please note, this version of Simple:Press requires WP 3.6.
For details and to download please visit Simple:Press or update automatically

- - -

I selected update automatically.

And I get this page again:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Plugin Simple:Press (1/1)
Downloading update from https://simple-press.com/downl.....?id=674…
Unpacking the update…
Installing the latest version…
Removing the old version of the plugin…
Plugin update failed.
An error occurred while updating Simple:Press: Could not remove the old plugin.

Disabling Maintenance mode…

All updates have been completed.

Upgrade the Simple:Press Database | Return to WordPress Updates | Return to Plugins page

- - -

I tried removing the plugin via FTP and uploading the new version via FTP and it failed.

I'm uncertain if I can delete the plugin entirely and re-install it as a new plugin using the newest version--and if it will keep all the previous forum settings and content.

I'll back things up and try that.

Chris

Hello, 

Thank you for the support.

The FTP didn't fail. I FTP without permissions issues. After I did the FTP upload the forum update failed.

After I renamed the original simple-press folder and FTP'd up the latest version folder the literal Simple-Press update continued to have the same issue.

This happened even after I disabled all plugins and took the site down late at night.

During the interim several other plugin updates have been released and I updated those and let the forum sit.

All the while in the server error logs there were repeat errors listed about simple-press so I knew I needed to fix this.

Then randomly, more than a week later now, I used the update button in the WordPress updates page and Simple-Press updated. Then in the dashboard menu I hovered over Forum and clicked the update there. And everything worked.

Whatever. It's working and very little blood was spilled.

Thank you again,

Chris