Support Forum

Upgrade Plugin worked but Upgrade Database Failed Completely Bank after update.

DE David Eaton
David Eaton
Member

I can upgrade the plugin but when it starts to update the database it just goes blank.  What’s worse is that the entire forum is down until you complete the upgrade that you can’t complete.

http://screencast.com/t/PFQVetie

Please help.

12 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member

I don’t have any quick answer as I don’t recall ever seeing quite this happen before.

But… it does look like the sort of event that should leave an error record behind. It tends to look like a fatal error has occurred for some reason. So can you check your php error log to see what may have been reported?

DE David Eaton
David Eaton
Member

Yellow Swordfish said
I don’t have any quick answer as I don’t recall ever seeing quite this happen before.

But… it does look like the sort of event that should leave an error record behind. It tends to look like a fatal error has occurred for some reason. So can you check your php error log to see what may have been reported?

I have been trying to get this working.. and I found something that almost works.. but I am still stuck.

http://screencast.com/t/ugGbsgXZ1dxy

 

Thanks,

David

MP Mr Papa
Mr Papa
Member

so still looks like something else is getting in the way and hijacking our ajax request for the upgrade…

what we really need to see if the ajax response… so before forming the upgrade, try it with the browser console open.. when it starts, you will see an ajax response come through the console… if you expand it, what is shown?

DE David Eaton
David Eaton
Member

Mr Papa said
so still looks like something else is getting in the way and hijacking our ajax request for the upgrade…

what we really need to see if the ajax response… so before forming the upgrade, try it with the browser console open.. when it starts, you will see an ajax response come through the console… if you expand it, what is shown?

I finally got it to update.

I had to disable all plugins then change the theme to another one and even though I was not using the child theme I had to disable  -child  to ___child on the theme only then would it allow to upgrade the and move the progress bar..  Any reason why this update I had to do this?

 

It seemed to work the previous 6 times I have updated before..

Thanks,

David

YS Yellow Swordfish
Yellow Swordfish
Member

The most likely reasons are (a) you have added something new in the interim that is hijacking the ajax – as Mr papa said above. Using the console would have probably identified the culprit.

Or – something is using an incorrect/old version of jQuery being loaded from outside of WordPress. Again – this could be a new WP plugin perhaps; an updated theme – or – it could just be that it references an older version that WP and SP needs which could no longer run the code. Again – the console dump would have probably shown this.

DE David Eaton
David Eaton
Member

Hum.. maybe I spoke to soon.

It seems all ajax requests are loading the home page for some reason.

Also the Forum Home Page is now the only page I can view. 

http://screencast.com/t/MDjcjMn0

 

Update.  well I disabled every plugin and started enabling one by one until I found the conflict.

Turns out that the problem was with the Plugin Organizer.   I quickly found the problem here.

http://screencast.com/t/PPXLAuOz

Now all my plugins play nice with each other again.

Thanks,

David

YS Yellow Swordfish
Yellow Swordfish
Member

That’s great news. I am a little unsure what that setting really means though…Children? Not sure what a ‘child plugin’ is!

DE David Eaton
David Eaton
Member

Yellow Swordfish said
That’s great news. I am a little unsure what that setting really means though…Children? Not sure what a ‘child plugin’ is!

 

Well I thought it was fixed.

I can now view the subforums.. but when loading ajax the calls it’s loading the home page still…

 

when I click the most recent topics with unread posts

http://screencast.com/t/pIOrgMJp9bxH

ajax is loading this url.

(www.trafficbrowser.com/index.php?sp_ahah=newpostpopup&action=all&first=0&group=1&count=0&sfnonce=a443190794)

When it should be loading

(www.trafficbrowser.com/forum/index.php?sp_ahah=newpostpopup&action=all&first=0&group=1&count=0&sfnonce=a443190794)

 notice  “/forum/”

When I turn off the Plugin Organizer http://screencast.com/t/d787STCb

Both urls now work correctly.

The solution is to turn on Simple Press on Globally in Plugin Organizer http://screencast.com/t/MSwCmQ28foI6

And on Forum Page make sure The Children is checked. http://screencast.com/t/PPXLAuOz

 

It would be nice if the ajax calls were from the /forum/index.php  instead of /index.php so that I can turn SimplePress off from the global list.

I use Plugin Organizer ( https://wordpress.org/plugins/plugin-organizer/ ) because I load 13 plugins.. but I only need some plugins on certain  pages..  And if they all load globally it really throws my CSS out of wack… basically loading that many plugins causes havoc…..  plus I use wordpress to load header and footer into integration with aMember (www.amember.com).  If plugins load on aMember’s pages it causes the pages to load slow… loading all that extra garbage is not needed….

 

Well It seems to be working now…  I am not sure how or why it was working before with out adjustments…

:)
YS Yellow Swordfish
Yellow Swordfish
Member

It works with the page name as part of the URL? I am somewhat surprised at this but feel the need to experiment now! We can certainly discuss this one here…

DE David Eaton
David Eaton
Member

Yellow Swordfish said
It works with the page name as part of the URL? I am somewhat surprised at this but feel the need to experiment now! We can certainly discuss this one here…

:)

 

It has been doing for the last 14 months that I have used Simple Press.

I thought that was normal.

http://screencast.com/t/VYJBRqhlm

I had no idea that it’s pulling urls in the forum as http://www.yoursite.com/forum/accouncements  and it’s pulling ajax like  http://www.yoursite.com/index.php?values=example&morestuff=here

I have must have missed a witty joke :)

If  you want to test it out message me for a demo account.

Thanks.

David

YS Yellow Swordfish
Yellow Swordfish
Member

.No joke, Just Surprise. With the /forum slufg there the URL makes no real sense. So big surprise. I will try it I promise.

Bit I see that you lose the CSS whichever way you play it.

MP Mr Papa
Mr Papa
Member

wait.. you think:  www.trafficbrowser.com/forum/index.php?sp_ahah=newpostpopup&action=all&first=0&group=1&count=0&sfnonce=a443190794

is the correct url?  that is absolutely the wrong address… UNLESS you have wordpress installed in a subdir of the site root called forum…  it is trying to load the index.php of the wp root directory – its not loading a simple press file…  you would then need to have the page slug after ‘forum’ for the wp page the forum is displayed on… of course, if you are displaying that page as your front page, the simple www.trafficbrowser.com/forum will load the forum….

is this the case for you?  if not, that url is wrong…