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I'm an admin on my own sites, of course.
We upgraded to Version 5.3 today.
When I go to view my forums, I get this message: The requested group does not exist or you do not have permission to view it.
I went to Users > Member Information. I see myself as an Admin.
How can I resolve this issue?
I appreciate the help.
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upgraded from what version? if from many versions ago, might be a rare bug...
might try going to forum - integration - page and permalink and try a permalink update, but doubt it will help based on your message (its not a 404)...
perhaps go to forum - toolbox - housekeeping and try resetting the auths cache...
a link might be useful too...
Visit Cruise Talk Central and Mr Papa's World
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Upgraded from Version 4.4.5.
I tried Toolbox –> Housekeeping -> Reset auths cache
I am still getting the same message.
Other suggestions?
Thank you.
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oh wow... so a really old version.... so yeah, sounds like the rare bug I alluded too... and one we have not been able to replicate, duplicate or solve... affected a couple dozen upgrades (out of tens of thousands)...
you probably need to go to forum - permissions - reset permissions and perform a permissions reset... after that, you will need to set up any custom permissions you had set up...
Visit Cruise Talk Central and Mr Papa's World
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Excellent news. We apologise for the inconvenience. As Steve said it effected a small number of users and we have never been able to trace it. We were even given pre-upgrade backup databases by a couple of users who had had the problem so we could try the upgrade ourselves using their data and we still could not get it to fail!
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Well, there's another issue.
I've added a member to the site.
The username shows up under Forum > Users.
Membership: Members
However, the user, after verifying the confirmation link in email and logging in, went to the forum and had a profile page with tabs including one for Permissions. She clicked: Access Denied.
I went to User Groups > Manage User Groups > Show Members
The user is there. However, so is a user who has been removed and does not show up in Forum > Users. This removed name also shows up at the bottom of the page in member posts, etc.
I verified at Forums > Manage User Groups that MEMBERS have Standard Access.
So I don't know why the new user has Access Denied.
OR
Why the removed member shows up in Groups > Manage User Groups > Show Members
Please help?
Thank you.
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Can we take each case individually. Let's talk about the deleted user first. Two initial questions. Was this user deleted before or after the upgrade to V5.3? And - how was the user deleted?
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