Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
Uploaded Avatar is gone after last update
Avatar
Shama
Thailand
Member
Free Members
sp_UserOfflineSmall Offline
Aug 26, 2016 - 10:38 am

 For years my uploaded forum avatar showed up just fine, but after the last SP update it disappeared. I saw that some other members had the same issue, but I did not see an answer yet that would fix it. I did visit the SP options and refreshed, but that didn't help.

Avatar
Shama
Thailand
Member
Free Members
sp_UserOfflineSmall Offline
Aug 26, 2016 - 11:41 am

Well - I had this brilliant idea. 🙂 I re-uploaded the avatar, and now it shows up again. Did the SP update change storage location for the avatar, or what could have caused this disappearing act?

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Aug 26, 2016 - 11:55 am

As you are not using our Gravatar Cache plugin then gravatars are not stored anywhere. They are downloaded from the Gravatar site each time you use them (which is why the cache plugin is worth using of course). But your browser will cache them for some period - maybe a few days.

But no - we made no changes at all in core SP on avatars in 5.7.1 -  so all a bit puzzling.

andy-signature.png
YELLOW
SWORDFISH
Avatar
Shama
Thailand
Member
Free Members
sp_UserOfflineSmall Offline
Aug 26, 2016 - 12:09 pm

I uploaded an avatar directly, so I am not going through gravatar. The uploaded avatar is #1 in the priority list of the profiles-avatar page, and the gravatar is #2.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Aug 26, 2016 - 12:24 pm

I am sorry - i read Gravatar at the top by mistake. But we didn't touch uploaded avatars either so I am still unsure what could have gone wrong. Mine here is uploaded and that travelled through the update with no problem. Sorry - still puzzled top be honest...

andy-signature.png
YELLOW
SWORDFISH
Avatar
Shama
Thailand
Member
Free Members
sp_UserOfflineSmall Offline
Aug 26, 2016 - 12:32 pm

Well, at least this one had a simple solution - the rest is one of those mysteries of the cyber universe. But here is a question. I am not using the gravatar, but some forum members do. Would the gravatar cache plugin be an advantage for their gravatars - and if so, in which way? I am not quite clear about that.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Aug 26, 2016 - 1:17 pm

It caches them locally so that once retrieved the site no longer has to keep going to gravatar to get them, It's quite a performance boost for any forum using gravatars. Plus I have been doing some further optimisation over the last week to improve it even further in the next update

Personally I think it's one of the best plugins we offer because it helps posts load faster - but only, as I say, if your users get their avatars that way

andy-signature.png
YELLOW
SWORDFISH
Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 650
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 620
Members: 17365
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10128
Posts: 79626