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Uploaded Avatar is gone after last update

SH Shama
Shama
Member

 For years my uploaded forum avatar showed up just fine, but after the last SP update it disappeared. I saw that some other members had the same issue, but I did not see an answer yet that would fix it. I did visit the SP options and refreshed, but that didn’t help.

6 Answers

New Answer

SH Shama
Shama
Member

Well – I had this brilliant idea. 🙂 I re-uploaded the avatar, and now it shows up again. Did the SP update change storage location for the avatar, or what could have caused this disappearing act?

YS Yellow Swordfish
Yellow Swordfish
Member

As you are not using our Gravatar Cache plugin then gravatars are not stored anywhere. They are downloaded from the Gravatar site each time you use them (which is why the cache plugin is worth using of course). But your browser will cache them for some period – maybe a few days.

But no – we made no changes at all in core SP on avatars in 5.7.1 –  so all a bit puzzling.

SH Shama
Shama
Member

I uploaded an avatar directly, so I am not going through gravatar. The uploaded avatar is #1 in the priority list of the profiles-avatar page, and the gravatar is #2.

YS Yellow Swordfish
Yellow Swordfish
Member

I am sorry – i read Gravatar at the top by mistake. But we didn’t touch uploaded avatars either so I am still unsure what could have gone wrong. Mine here is uploaded and that travelled through the update with no problem. Sorry – still puzzled top be honest…

SH Shama
Shama
Member

Well, at least this one had a simple solution – the rest is one of those mysteries of the cyber universe. But here is a question. I am not using the gravatar, but some forum members do. Would the gravatar cache plugin be an advantage for their gravatars – and if so, in which way? I am not quite clear about that.

YS Yellow Swordfish
Yellow Swordfish
Member

It caches them locally so that once retrieved the site no longer has to keep going to gravatar to get them, It’s quite a performance boost for any forum using gravatars. Plus I have been doing some further optimisation over the last week to improve it even further in the next update

Personally I think it’s one of the best plugins we offer because it helps posts load faster – but only, as I say, if your users get their avatars that way