Support Forum

Usage Policy Not Being Displayed

JG Joseph Gutwirth
Joseph Gutwirth
Member
Member since Oct 2015
7 posts
Nov 8, 2015 · 5:41 pm · Edited

Hello,

I am using the Policy Documents plugin and having an issue where if I use the Optional policy text file name, that the policy appears, but it’s blank. I can paste text into the field itself which works, but I’m trying not to do that so I can apply specific HTML formatting to the document.

I checked to make sure the file was correctly named and on our server with the right permissions (tried even 777) so I don’t see anything obvious. Any ideas why it would be coming up blank? Thanks for your help!

Here’s how it looks:

Blank Image Pop-Up

5 Answers

New Answer
MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Nov 8, 2015 · 5:50 pm

what does it say on forum – integration – storage locations?  is the policy docs folder valid? and where you uploaded the txt file to?

JG Joseph Gutwirth
Joseph Gutwirth
Member
Member since Oct 2015
7 posts
Nov 8, 2015 · 6:07 pm

Hi Mr. Papa,

forum – integration – storage locations shows “Location Found” and “Write – OK” in “sp-resources/forum-policies”, which is the same folder name I have on the server. The file and folder are both set to 777 so not a permissions issue.

Strangely, when I look at the file in Chrome developer tools I can see the text show up in the debugger though it doesn’t show up in the Chrome browser itself (tried in Safari and Firefox too and also doesn’t appear there).

I can see the Privacy Policy file fine, so I know my folder path is correct in storage locations and it’s accessible, but just can’t see the Usage Policy.

– Joseph

MP Mr Papa
Mr Papa
Member
Member since Dec 2006
19,448 posts
Nov 8, 2015 · 6:14 pm

are other popups showing?  if you see it in the source, would guess something in your wp theme has a greedy z-index and is thus ‘hiding’ our popup dialogs…  probably just need to up the z-index for them…

a lot easier to inspect if you provide a link to your site..

JG Joseph Gutwirth
Joseph Gutwirth
Member
Member since Oct 2015
7 posts
Nov 8, 2015 · 6:15 pm

Joseph Gutwirth said
Hi Mr. Papa,

forum – integration – storage locations shows “Location Found” and “Write – OK” in “sp-resources/forum-policies”, which is the same folder name I have on the server. The file and folder are both set to 777 so not a permissions issue.

Strangely, when I look at the file in Chrome developer tools I can see the text show up in the debugger though it doesn’t show up in the Chrome browser itself (tried in Safari and Firefox too and also doesn’t appear there).

I can see the Privacy Policy file fine, so I know my folder path is correct in storage locations and it’s accessible, but just can’t see the Usage Policy.

– Joseph

Sorry… this was a stupid user error… There was a stray open bracket in my text file causing the html to not display onscreen, hence I was seeing it in the debugger, but not in the pop-up. A good reason to not be doing coding at 2AM.

BTW, you guys provide excellent and very quick support, even on a Sunday. I’m impressed, thank you!

IK Ike
Ike
Member
Member since Mar 2014
2,086 posts
Nov 8, 2015 · 7:04 pm

Excellent news, thanks for the update and the kind words!