Support Forum
Support Forum
Offline
Hello,
I am using the Policy Documents plugin and having an issue where if I use the Optional policy text file name, that the policy appears, but it's blank. I can paste text into the field itself which works, but I'm trying not to do that so I can apply specific HTML formatting to the document.
I checked to make sure the file was correctly named and on our server with the right permissions (tried even 777) so I don't see anything obvious. Any ideas why it would be coming up blank? Thanks for your help!
Here's how it looks:
Offline
what does it say on forum - integration - storage locations? is the policy docs folder valid? and where you uploaded the txt file to?
Visit Cruise Talk Central and Mr Papa's World
Offline
Hi Mr. Papa,
forum – integration – storage locations shows "Location Found" and "Write - OK" in "sp-resources/forum-policies", which is the same folder name I have on the server. The file and folder are both set to 777 so not a permissions issue.
Strangely, when I look at the file in Chrome developer tools I can see the text show up in the debugger though it doesn't show up in the Chrome browser itself (tried in Safari and Firefox too and also doesn't appear there).
I can see the Privacy Policy file fine, so I know my folder path is correct in storage locations and it's accessible, but just can't see the Usage Policy.
- Joseph
Offline
are other popups showing? if you see it in the source, would guess something in your wp theme has a greedy z-index and is thus 'hiding' our popup dialogs... probably just need to up the z-index for them...
a lot easier to inspect if you provide a link to your site..
Visit Cruise Talk Central and Mr Papa's World
Offline
Joseph Gutwirth said
Hi Mr. Papa,forum – integration – storage locations shows "Location Found" and "Write - OK" in "sp-resources/forum-policies", which is the same folder name I have on the server. The file and folder are both set to 777 so not a permissions issue.
Strangely, when I look at the file in Chrome developer tools I can see the text show up in the debugger though it doesn't show up in the Chrome browser itself (tried in Safari and Firefox too and also doesn't appear there).
I can see the Privacy Policy file fine, so I know my folder path is correct in storage locations and it's accessible, but just can't see the Usage Policy.
- Joseph
Sorry... this was a stupid user error... There was a stray open bracket in my text file causing the html to not display onscreen, hence I was seeing it in the debugger, but not in the pop-up. A good reason to not be doing coding at 2AM.
BTW, you guys provide excellent and very quick support, even on a Sunday. I'm impressed, thank you!
All RSS1 Guest(s)